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Can Sinch Contact Center support dedicated agents for VIP callers?

Johnnie_W
Moderator
Moderator

Yes. Routing and call allocation in Sinch Contact Center can be configured to handle VIP callers in a specific way. You accomplish this by having the built-in IVR (in silent mode) perform a query to a data source holding the list of VIP callers. Call routing for VIP callers will then be done according to defined destinations and/or skills requirements.

 

Learn more about Sinch Contact Pro.

 

Johnnie Wilkenschildt, Senior Director, Product Management
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