When you add or delete intents or entities, it is crucial to train the bot so that it can learn them and recognize correctly what is said by the user.
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To train your bot:
- Go to your bot canvas under Flows.
- Click the dropdown next to the Publish button.
- Select the Train button. The training time depends on how much you changed. Bigger changes may take longer for the bot to fully understand and incorporate the modifications.
See also:
[New bot builder] Detect entities in expressions
[New bot builder] Add an intent to your bot
[New bot builder] Enable a chatbot response to a campaign