Adding intents to your bot allows your customers to be understood in natural language, without the need to click a button.
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To add an intent to your chatbot:
1. Go to Intents page from the main navigation bar.
2. Click the + button.
3. Summarize your intent with a brief description. This step is optional.
4. Add expressions. This can be done in 3 ways:
5. Train your bot after making changes to your intent.
As mentioned before, an Intent can be used to trigger a specific flow.
In the previous example, the bot was already trained so that recognizes questions about opening hours. But it isn't connected to any answer flow yet.
To connect an intent to a flow:
5. Add Message block that will be sent after intent is triggered.
6. Select Add step and then Text.
7. Write the message then click Save.
8. Test your changes by clicking the play button.
See also:
[New bot builder] Train your AI bot