Blocks and steps

[Agatha_Morisca]

A block is the smallest unity of conversation that you can see on your chatbot canvas. A block itself can be made of one of several steps.

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Blocks

When designing on the canvas, you begin by working at the block level. This entails adding, editing, and connecting blocks on the canvas that create flows. 

 

On the left-hand side, you will see the blocks panel. From here, you can drag and drop blocks to your canvas.

There are 5 different block types:

1. Message: includes any message that the bot sends to the user, such as text messages, buttons, and quick replies.
2. Condition: check a variable to steer the conversation in different ways.
3. Action: includes actions such as clearing the session, making API calls, transferring to an agent, adding a delay, and closing the conversation.
4. Collect input: to gather input from your users.
5. Intent: tho trigger a certain flow based on an intent.

Steps

 

Each block can be composed of different steps. Steps are divided into 2 categories:

1. Message: this category includes various types of messages, such as text messages, buttons for customers to click, carousels, media, and WhatsApp lists.
2. Actions: this category includes actions such as clearing the session, making API calls, transferring to an agent, adding a delay, and closing the conversation.

See also:

[New bot builder] Canvas overview

[New bot builder] Canvas navigation

[New bot builder] How to organize your flows