Shahzad_Ismail
Community Manager
Community Manager
since ‎02-25-2013
‎01-11-2025

User Statistics

  • 1499 Posts
  • 17 Solutions
  • 268 Kudos given
  • 169 Kudos received

BIMI Support

by Community Manager in E-mail 365
‎07-13-2023 04:45 AM
‎07-13-2023 04:45 AM
E-mail 365 now supports Brand Indicators for Message Identification (BIMI).   Read the Sinch Email 365 - BIMI Support guide to learn more.    ... View more
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Re: How to Get 10K-50K DID Every Week

by Community Manager in Discussion Forum
‎07-07-2023 04:54 AM
‎07-07-2023 04:54 AM
Hi Pauline,   Please contact our sales team: sales@sinch.com. They will be able to talk thorough your requirements and best assist you.   Thanks and kind regards, ... View more

Re: How to Get 10K-50K DID Every Week

by Community Manager in Discussion Forum
‎07-06-2023 10:43 AM
‎07-06-2023 10:43 AM
Hi Pauline, We would be happy to help, but just have a few questions to ensure we can advise what service is best for you: - Do you require sequential or random DIDs? - Do you want to get these numbers programmatically via our Numbers API or using our Customer Dashboard? - Can you tell us a bit more about your use case. We look forward to hearing back from you and assisting you with your requirements. Thanks and kind regards, ... View more

Sinch Messaging Nodes in Node-RED

by Community Manager in Conversation API
‎07-03-2023 06:51 AM
‎07-03-2023 06:51 AM
Sinch has released a package of nodes for Node-RED, which integrates with Sinch Conversation API and enables you to send and receive messages on most popular messaging services around the world. Currently supported channels are: SMS MMS RCS WhatsApp Facebook Messenger Instagram WeChat KakaoTalk Line Telegram Viber Bot Viber Business Messages.  Node-RED is a flow-based, low-code development tool for visual programming for wiring together hardware devices, APIs and online services. It provides a web browser-based editor that makes it easy to wire together flows using the wide range of nodes in the palette that can be deployed to its runtime in a single-click.        There are numerous use-cases for sending and receiving messages which depend on your particular needs, for example, Chatbots, Campaigns or auto-responses. All of these use-cases can be easily implemented using only the Sinch Messaging nodes in Node-RED. They can also be seamlessly used together with any of the native nodes provided by Node-RED.     The Sinch Messaging nodes consists of six nodes:    Start Conversation node Used to configure the channel and number/identity for the recipient of an outgoing message. Also used to set variables which will be stored in the Conversation API and available throughout the flow. Received Message node Used to receive inbound messages from Sinch Conversation API for a specific application. Send node Used to send a message or template using the Conversation API. Message node Used to configure a Conversation API message. The message is defined in JSON format. Template node Used to configure/select a template to send through the Conversation API. Templates are created and edited on the Sinch Dashboard. Events node Used to route selected Sinch Conversation API events from the list in the configuration.    To use those nodes, you must have an account with Sinch. To register for a Sinch account, click here.     Installing and Getting Started with the Nodes RED package Click the following link to learn how to install the Node RED package and get started: Install Node RED and Get Started.     Support If you encounter any issues, bugs or want to request a new feature, please raise an issue on: GitHub. ... View more

Re: Need help from sales manager

by Community Manager in Discussion Forum
‎06-26-2023 02:12 AM
‎06-26-2023 02:12 AM
Hi Luke, Yes, absolutely we can provide this service. Sinch provides a complete range of carefully-tested phone numbers, to use with all your communication services - click here to learn more.   In addition I will get someone from the US team to respond to you later today when they come online so we can better understand your requirements and advise how best we can help you.   Thanks and kind regards, ... View more

Re: Messengerpeople API rate limit

by Community Manager in Discussion Forum
‎06-16-2023 08:54 AM
‎06-16-2023 08:54 AM
Hi Gustavo,   Yes, there is a rate limiting value of 25 tps (transactions per second) and 100 tps when unblocking 100k messages per day or more.   For further information about the WhatsApp messaging limits, refer to the following article which defines the hard limits in terms WhatsApp messaging as defined by META: https://developers.facebook.com/docs/whatsapp/messaging-limits/.   Thanks and kind regards, ... View more

Projects and how you use them with Numbers

by Community Manager in Virtual Numbers
‎06-13-2023 04:14 AM
‎06-13-2023 04:14 AM
When you create an account on the Sinch Customer Dashboard , a default project is automatically created for you with an associated ProjectID. Sinch uses projects to group contacts and apps together to manage and connect a unique set of keys and secret IDs for all your Sinch API products. Contacts are shared across apps within the same project. Note: Not all users are currently able to view and manage their projects. If you would like access to this functionality - please reach out to your Sinch Account Manager or contact our Online Team.   Depending on your requirements, you may need to create additional projects to keep contact lists separate.   Related Articles: What is a project and how to manage projects? Creating a new project What is a project ID? What is a subproject and how to manage subprojects? Sinch Account Model. ... View more

Converting a P2P number to an A2P number

by Community Manager in Virtual Numbers
‎06-13-2023 03:53 AM
‎06-13-2023 03:53 AM
More and more customers are needing to move from P2P to A2P messaging as mobile carriers (operators) want their customers to use A2P messaging.   Sinch allows you to migrate your P2P numbers to A2P numbers with no disruption in your services. Follow the steps outlined below:   Customer Requirements   Before you, can migrate your P2P number(s) to A2P number(s) you need to have the following: P2P NNID with A2P exceptions. Note: For T-Mobile numbers this will need to be provisioned with T-Mobile. Active CampaignID that has been registered with the Campaign Registry (TCR) and approved by Sinch as the DCA (Direct Connectivity Aggregator). Testing and Processing Steps Step 1 - Update or validate the Override Service Registry (OSR) database to see there is a P2P NNID (with A2P exception) updated in the OSR database. Step 2 – Send test MO and MT to see if they work. Step 3 - If your testing is successful, import your number(s) using the Import number API or you can import number using the Sinch Customer Dashboard. Ensure you link the number(s) to an active and approved campaign where Sinch is the DCA. This step (using the API or Dashboard processes) will also update the SMS App ID as part of same process (which is a prerequisite). Step 4 – Again send test MO and MT to see if they work. Step 5 - If your testing is successful, update the OSR with the CampaignID, A2P context and change to the new A2P NNID. Note: You can use NetNumber APIs to complete this update process. Step 6 - Again send test MO and MT to see if they work. We recommend you complete these test and processing steps for several numbers to determine everything is working properly, and then you can use the simplified process below for the rest of your numbers. Simplified Process once you have completed testing Step 1 - Import your number(s) using theImport number API or you can import number using the Sinch Customer Dashboard. Ensure you link the number(s) to an active and approved campaign where Sinch is the DCA. This step (using the API or Dashboard processes) will also update the SMS App ID as part of same process (which is a prerequisite). Step 2 - Update the OSR with the CampaignID, A2P context and new A2P NNID. ... View more

Open Source Software Disclosure

by Community Manager in General Support
‎06-12-2023 07:39 AM
‎06-12-2023 07:39 AM
Certain of Sinch’s products and services may include third-party code licensed to Sinch for use and redistribution under open-source licenses. The Open Source Software Disclosure document is a list of disclosures and disclaimers in connection with Sinch’s incorporation of certain open-source licensed software into its products and services.    Notwithstanding any of the terms and conditions of your agreement with Sinch, the terms of certain open-source licenses may be applicable to your use of Sinch’s products and services, as set forth in the disclosure document.   Note: This Open Source Software Disclosure list of open-source code was compiled with reference to third-party software incorporated into the services as of the date the list was generated. This list may be updated from time to time and may not be complete.    ... View more
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DCA

by Community Manager in Glossary
‎06-09-2023 08:06 AM
‎06-09-2023 08:06 AM
A DCA (Direct Connect Aggregator) is a company that has a direct connection to a Mobile Network Operator (MNO) Gateway and transmits messages on behalf of its customers.  ... View more
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TCR

by Community Manager in Glossary
‎06-09-2023 08:02 AM
‎06-09-2023 08:02 AM
The Campaign Registry (TCR) is a central hub for Application-to-Person (A2P) 10 Digit Long Code (10DLC) messaging campaigns.    Read the What is The Campaign Registry (TCR)? article to learn more. ... View more
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OSR

by Community Manager in Glossary
‎06-09-2023 07:54 AM
‎06-09-2023 07:54 AM
Overide Service Registry (OSR) is a database managed by NetNumber, and this determines the routing for a number based on the NNID assigned for the number in the OSR database. ... View more
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NEW TLS certificate - For Sinch (Digital Interconnect) customers who access our MM7 services using t...

by Community Manager in SMS 365, enterprise service
‎06-07-2023 01:42 AM
‎06-07-2023 01:42 AM
The file attached below contains the TLS certificate for the “mm7.sdi.sinch.com” domain. This TLS certificate is intended for customers who connect to our MM7 services using the following FQDNs:   us.mm7.sdi.sinch.com us-opr.mm7.sdi.sinch.com us8-opr.mm7.sdi.sinch.com   Note: This TLS certificate is valid from Jun 5, 2024, to July 1, 2025. ... View more

Re: FITEA - Receiving text messages

by Community Manager in Discussion Forum
‎06-06-2023 01:35 AM
‎06-06-2023 01:35 AM
Hi Deborah,   Please reach out to Sinch Support and they will be able to assist you.   Thanks and kind regards, ... View more

Inviting new users to the Sinch Customer Dashboard

by Community Manager in Build Dashboard
‎06-01-2023 04:24 AM
‎06-01-2023 04:24 AM
To invite a new user to your account on the Sinch Customer Dashboard: Log in to the Sinch Customer Dashboard  Click the Profile icon. Click User Management:   The User Management page is displayed: Click INVITE USER. The Invite users dialog is displayed: Enter the email address(es) for the user(s) you want to invite in the Email field. Select the role you want to assign to the user(s) from the Role section. Click SEND INVITE. Enter the verification code that will be sent to your 2FA number. Click VERIFY. The invited user(s) will be shown in the Users list: The invited user(s) will be sent an email asking them to complete the invite process. For a full breakdown of each of the roles and what they do, refer to the community article Sinch Customer Dashboard User Roles. ... View more

User Activity

Getting Registered for SMS/MMS Messaging for officeXtend

12-13-2024
How do you register With changes to the current messaging landscape, mobile carriers are now requiring any business users that send SMS/MMS messages over 10 digit numbers (A2P 10DLC) to have those numbers registered with an organization called The Ca...

Comply with Canadian STIR/SHAKEN Implementation

12-10-2024
Telecommunications Service Providers Must Meet Requirements before November 30, 2021 Deadline Inteliquent’s goal is to assist and encourage our customers to comply with the Canadian STIR/SHAKEN requirements, so we’re sharing our company’s understandi...

Enterprise SIP Trunking User Guide

12-09-2024
User Guide for your Enterprise SIP Trunking Portal The Enterprise SIP Trunking portal features The features of this portal make it easy for you to self-manage your telecom services. From the Enterprise SIP Trunking portal, you can: Buy new local numb...

What do you do if you experience issues with your SSO Configuration or have any questions or want to suggest feature enhancements?

12-06-2024
If you experience any issues with your SSO Configuration or have any questions not covered by the FAQ or want to suggest feature enhancements - please reach out to the same Sinch support channel you initially engaged with to gain access to Sinch ID S...

How do you share access to the Sinch ID SSO Configuration with other individuals in your organization?

12-06-2024
To share access to the Sinch ID SSO Configuration with other individuals in your organization, log into Sinch ID and click the Domains option under SSO Configuration in the left navigation menu. The Domains page is displayed: Click the Manage button ...
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