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There are two fax categories within the Inteliquent UCaaS platform, one is designed to work with a fax machine and the other is strictly cloud-based.   “Fax” is the transmission, via telephone tone modulation, of scanned printed material. Normally, this occurs between dedicated machines.   Fax Line   This fax service is compatible with customers’ existing fax machines and replaces the need for an Analog POTS line service. Since this service requires a device (specifically an ATA), it is found in the Customer Administration Portal in the Locations section. This service will have its own DID.   This product is meant to integrate to an analog fax machine through an ATA device, which then converts the analog signaling to Voice-over-IP (VoIP). The call is routed through our core network for end-to-end communication between the sending and receiving fax machines with no store-and-forward service in between.   Hosted/Cloud Fax   The hosted fax product cuts out the machine on one end of the connection, instead utilizing a purpose-built fax solution in the cloud. The other end of the fax communication can be either a traditional fax machine or another hosted endpoint with a fax ATA device. Hosted Fax is a cloud based faxing solution that enables users to leverage their Customer Administration Portal for sending and receiving faxes on their own private account without the need for hardware or fax machines. Hosted Fax provides 1GB of enterprise storage for each personal or shared hosted fax feature. The Hosted Fax service is found in the Customer Admin Portal in the Enterprise Services section. Each hosted fax product will receive its own DID.   You can find more information about using the Hosted Fax product.       ... View more

Features and Enhancements to the Inteliquent Portal   A variety of features have been enhanced on this release, in the following categories: API/Portal New Services API/Portal   Portal Cases - User Emails to be generated We will send an email to the case owner if notes have been added to the case by Inteliquent. TG Summary and TG Test Call history page Enhanced search and export functionality for the TG testing page LEA Portal - Enhancements Ability to paste up to 25 numbers to search LEA Portal - Export Function Ability to export all results Toll Free - Customer Route Label & DNIS Enhanced Toll Free Inventory report to include Customer Route Label and DNIS New Services   International filter prefix/area values based upon country and number type Enhanced Search Capability for International numbers ... View more

Exciting changes are happening within the Vitelity Portal.   The following areas will be updated during two maintenance windows: Wednesday October 27th, 2021 and Thursday, October 28th, 2021. Windows for both days are scheduled between 4pm MT and 6pm MT.    Customer Landing Page Updates Faxback Ordering Process Updates vFax Password Enhancements Auto Close Trouble Ticket Process   Customer Landing Page   The customer landing page now has a clean and updated look that provides the following:    Traffic patterns for the last day or the last week in a dashboard environment for voice, vFax and toll-free call types. System Status indicator will change if there are system issues identified.  Users can link to Vitelity’s status page from portal. The status page is the go-to for information on outages, maintenance schedules etc. Users can subscribe to portal and get email updates when statuses change, or information is added.    View traffic patterns in graphs. Toggle between a last day view and a last week view of all data.    Grid shows Fax Enabled Device Orders placed along with associated tracking numbers when orders are shipped.         To locate Announcements, navigate to the upper menu bar.     To see Announcements, click the bell icon.     Faxback Ordering Process   Customers will see little change with the Fax Enabled Device Ordering process; however, they will be able to see their orders placed, with time, shipping type request. Once the order completes, a tracking number will be provided that when clicked will launch fedex.com and provide the latest shipping information.   As orders complete, they will be provided one email with information on all devices shipped along with their shipping confirmation. Clicking on the tracking number within the email will also launch into the Fedex site.   Orders submitted may be viewed within two areas of the portal.   1. On the customer landing page, customers can see order details       2. Orders can be viewed by using the right-hand menu, My Products and Services, vFax     vFax Password Enhancements   When establishing new vFax accounts, or changing passwords on existing accounts, users will be required to use the new password rules. To assist users, there is a password generator that when used, will provide a randomly generated password.     Clicking "Generate Password takes you to the following screen.     Auto Close Trouble Ticket Process   Tickets auto close if there are no updates made to ticket within 72 hours. Going forward, customers will be notified via email 24 hours after last support update. If no changes are made, the timer will continue, prompting a 48 hour email . 72 hours past the last support comment, the ticket will close and a final email will be sent to customer.   ... View more

New Features and Updates for the Customer Administration Portal   On October 25th, the Customer Administration Portal will be enhanced to provide better support for E911 addresses and notifications for SIP Trunk customers.   SIP Trunking E911 Enhancements   Updating E911 addresses in the Customer Administration Portal is now much easier. Each E911 registration will inherit the default address of the location the E911 registration is in, but the address can then be updated. A new E911 Address column shows the currently assigned address for the number. To edit the E911 address, assign a registration to a number, then click the Edit icon in the Actions column. Fill in the address details, validate the address is correct and save the new address for that number.     Additionally, you can add an email notification to each E911 registration to send an alert to up to 10 email addresses if anyone calls 911 that is associated with that number. Click the email icon in the Actions column for each number you want to add notifications to. This can be tested by calling 933 from a phone if you setup 933 as an emergency number in your PBX. The service will playback the address on record and send a test emergency notification email.   ... View more

How to use the homeXtend Plus application   This section will walk you through the initial configuration of the application, use of the features and exploring the configuration options.     Logging In When you first start the client, enter your username and password in the appropriate fields and press the Sign In button. If you don’t know your username and password, please contact your service provider for assistance.  On the first login, you will be presented with a Licensing Agreement where you can accept the terms.   Top Menu Once you press AGREE, the main phone dialer screen will be shown. The menu bar across the top of the application in Android or across the bottom of the application in iOS provides access to the main features of the application: History shows the history of calls made on your residential service. This includes all incoming, outgoing and missed calls. Missed calls are notated by the number in the circle. Call shows the main phone dialing screen. Contacts will show the contacts from your phone contact list as well as any you have added through homeXtend Plus. Setting is where you set all the configuration options on your service, such as a Call Forwarding number, Call Waiting and many other feature settings. On iOS, the Settings menu is denoted by a wrench icon.   Call Screen The call screen is your main dialing screen. From here you will place calls and interact with any in-call menus via touchtones.   Placing a Call To place a call from the call screen, enter the ten-digit number of the person you wish to dial and press the call key at the bottom. The arrow button on the right side of the number entry field can be used to back over entered digits if you made a mistake entering a number.   Dialing Options When you press the dial button, it uses the data network connection (WiFi or Cellular) on your device to place the call. The call is made using the application, and your homeXtend Plus Caller-ID information is sent to the dialed party. If you long-press the call button a menu appears with some additional options. Call: this is the same as just pressing the normal dial button Call-Through (if enabled – see Settings and Options section): this option dials a special phone number to place your call through the cellular voice connection if you don’t have good data service. When first used, a new contact named “Callthrough” is added to your contacts containing these special numbers. The call is placed as a regular cellular call to the special number(s), which then masks the call to the called user with your residential Caller ID. Copy Number: this action places the number in the device’s clipboard. Mobile Call: this places the call using your cellular voice network. The Caller-ID will reflect that of the cellular account, not your residential number.   Voicemail You can access your voicemail from the voicemail button at the bottom of your call screen. Alternatively, you can place a call to *62. The first time you access your voicemail, you will need to set it up. The verbal prompts will guide you through creating a security passcode, recording your name, and completing set-up. The Voice Mail button on the Call Screen will only appear when you have messages. You will receive a message waiting indicator on the Call Screen over the voicemail button that will tell you how many messages you have in your voicemail box. Verbal instructions within the voicemail service itself will allow you to delete, save, and replay messages.   Mid-Call Actions During the call, your screen will show information about the call. You can see an example of this in the image to the right. At the top, you will see contact information, including the telephone number and name if this matches a contact or is supplied by the phone network. To the right there is an information button to see more details about the call like signal strength and data statistics. This helps determine if the data network (WiFi or cellular) is sufficient to handle voice calls. Status of the call is shown below that, as well as how long the call has been in progress. The left side has indicators that show how loud each side of the conversation is broadcasting.   Below this is a series of buttons. On iOS, all the buttons are in the main screen. On Android, the following buttons are shown in the profile section: Home: This button will bring the screen back to the call screen. Another button here will return you to the call. Mute: You can toggle the mute of your microphone with this key. Speaker: You can move the call to the speaker of your device with this key. Pressing it again takes it back to the default speaker and microphone. In the main area of the application you have three additional buttons. Keypad: this opens up the keypad so you can interact with any touch-tone menus. Hold: this button will place your call on hold. Pressing it again will take the call off hold. End Call: this button, at the bottom, will terminate the call.   History Screen The history screen will show all calls to and from your residential line as well as any missed calls. The information about the calls appear on the line, including direction (inbound or outbound), Contact Name, number of calls in that line, and you can access further information with the Info button on the right-hand side (marked with a circled lowercase “I”). Touching an entry will call that number. If you long-press the history entry, you will get a pop-up with callback options.   Clear Calls from History To clear the call history, press the Settings button from this screen and select “Clear call history” on the menu that drops down. Pressing “Edit mode” from the Settings menu will give you the option to selectively delete the history. On iOS, touch Edit to perform any deletions of call history information. Any calls placed from the homeXtend Plus client will show in this list whether you use the default Call option, use the Call Through feature or choose Mobile to place the call. Calls to your residential number will show in the call history.   Contacts Screen Contacts accessible from homeXtend Plus are visible here. If you allowed the installation to access your contacts, the ones from your cellular phone are visible here. You can add new contacts with the Add Contact key, and you can press a contact to pull up its information. You can also dial your contact from here, as well.   homeXtend Plus Button The homeXtend Plus button accessible from the History and Keypad screens provides an option to place your client in Do Not Disturb mode. Whenever you don’t want to receive residential calls to your mobile device, use this option as a way to silence the calls. Calls will still ring to your home service. See the Settings and Options section if you want to send all calls to your residential service to voicemail.   The pop-up will also show you how many New and Saved voicemails you have. ... View more

Downloading and installing the homeXtend Plus client.   Installation is quick and easy. Download the client from your Google Play store or iTunes store like any other application, then install. It will ask for permissions to use your phone, microphone, camera, and contacts list. These help the application function fully.   iOS Installation   To install homeXtend Plus on iOS, use the following steps:  In the iTunes store, look for homeXtend Plus. Download to your iPhone. Follow the instructions for installation. homeXtend Plus will ask for permissions in order to function properly. You will need credentials in the form of username and password: Your username is the email used to obtain your residential phone service. Your password is set up by you when you received an email to setup your account.   Android Installation   To install homeXtend Plus on iOS, use the following steps: In the Google Play store, look for homeXtend Plus. Download to your Android phone. Follow the instructions for installation. homeXtend Plus will ask for permissions in order to function properly. You will need credentials in the form of username and password: Your username is the email used to obtain your residential phone service. Your password is set up by you when you received an email to setup your account. ... View more

Setting up SIP Trunking in the Customer Administration Portal   SIP Trunking products for UCaaS are sold and provisioned in Atlas.     Once provisioned, you will find these in the Enterprise Services section in the Customer Administration Portal.   The actions available for the trunks are Assign Pilot User and Setting.   Assign Pilot User     To assign the pilot user, choose the available DID from the drop-down menu, then SAVE.   Trunk Group Settings     Once you have the Pilot DID assigned, you can change your settings. Many of these features are dependent upon the UCaaS SIP services purchased and provisioned on the enterprise. Device Profile: choose the profile from the drop-down menu. Maximum Inbound and Maximum Outbound Calls: this sets the limits for how many concurrent inbound and outbound paths. Bursting Calls Enable: if purchased, you can assign bursting limits to the trunk here. Maximum Inbound Bursting and Maximum Outbound Bursting Calls: and then set how many bursting inbound and outbound calls can be handled. Allow Unscreened Emergency Calls: this toggles the ability to place emergency calls through the trunk without the need to screen the user. Authentication Credentials: This gives you the SIP credentials for use with your appliance, you can also change the password here. When you press the CHANGE button by the password, it will generate a random key, you can see the key with the Show Password option. Failover Enable: once enabled, enter the failover DID or Failover Trunk to move the excess call. Once your settings are in place, press SAVE. ... View more

List of devices supported for UCaaS services   Fully Supported   The following devices can be ordered, provisioned and fully supported by Inteliquent UCaaS solutions.   Yealink SIP-T33G SIP-T43U SIP-T46U SIP-T53W SIP-T54W SIP-T57W W76P CP925 CP965       Poly VVX/Trio VVX 250 VVX 350 VVX 450 Trio 8300 Grandstream HT801 ATA DP750/DP720 DECT     Supported   In addition to the list above, support is provided for a number of devices that are End of Sale by the manufacturer, but are devices you may still have. These can be imported into your PBX and assigned to users with full support.   Yealink W52P DECT CP960     Poly VVX/Trio VVX 101 VVX 201 VVX 300/301 VVX 310/311 VVX 400/401 VVX 410/411 VVX 500 VVX 501 VVX 600 VVX 601 Trio 8500 Trio 8800 VVX 150 PS VVX 150 PoE         Devices that are no longer supported.   Soundpoint Soundpoint IP 300 Soundpoint IP 301 SoundPoint IP 320 SoundPoint IP 321 SoundPoint IP 330 SoundPoint IP 331 SoundPoint IP 335 Soundpoint IP 430 SoundPoint IP 450 Soundpoint IP 500 Soundpoint IP 501 SoundPoint IP 550 SoundPoint IP 560 Soundpoint IP 600 Soundpoint IP 601 SoundPoint IP 650 SoundPoint IP 670 Soundpoint IP 4000     Panasonic Panasonic TGP500 Panasonic TGP550 Panasonic TGP600   Grandstream       Grandstream HT701 Grandstream HT702 Grandstream DP715   Poly VVX/VoiceStation VoiceStation 500 VVX 1500D VVX 1500       Devices that are recommended to be replaced   These devices will be phased out soon. If you have these devices, you should start planning on getting these replaced. Attempts to set these devices up will likely fail and any issues arising from attempting to provision these devices will not be supported.   SoundStation SoundStation IP 5000 SoundStation IP 6000 SoundStation IP 7000 Panasonic     Panasonic TGP600 Panasonic TGP600     ... View more

This article will walk you through enabling your PBX users to use the Microsoft Teams client for calling   If you currently have PBX users, but also use Microsoft Teams, you can enable those users to use their Microsoft Teams client for making/receiving phone calls outside your enterprise.   Prerequisites Before you begin, check with your IT administrator to make sure you have the proper Microsoft licensing for your users. Users will need an E5 license, or E1/E3 license with the additional Phone System license applied to any users that should have calling capabilities. During the configuration process, the Global Administrator for your Microsoft account will need to be involved in the initial setup. The Global Admin role needs to be applied to the user directly and not through a group that has the Global Admin role. Each user in your PBX that you want to enable for Microsoft Teams must have their actual email address configured on their Customer Administration Portal user account in Administration and Access. The email address is how we match up Microsoft users with your PBX users. If you are building a new PBX and have not created users yet, don't worry. We'll automatically create users for any Microsoft Teams users we find during the setup process. Connecting Your Microsoft Tenant To begin, you'll need to connect your Microsoft tenant to your PBX. To do this, login to your Customer Administration Portal, choose the Integrations menu and select Microsoft Teams.     Click Setup to begin. On the next screen, you will need to enter your Microsoft domain and enter one or more email addresses for your Microsoft Global administrator.   NOTE: In many cases your domain may not be your main company domain. It could be something like maindomain.onmicrosoft.com.     When you click Invite Global Admins, those users will be sent an email with a link. This will direct them to a Ribbon Connect portal where your Microsoft Global Admin will complete the configuration and begin a user sync. Microsoft Global Administrator First Time Configuration Only one of the Microsoft Global administrator needs to complete the initial setup process. To begin, click the link in the email you should have received. The link will start with https://admin.rbbnconnect.com.   Logging In to Ribbon Connect   When you first go to this link, your Microsoft Global Administrator will need to login using their Microsoft login.      Ribbon Connect redirects to Microsoft for logins, so your credentials are not exposed to either the Ribbon Connect site or the Customer Administration portal. You may be asked to re-authenticate during the setup process and see this sign-in dialog again. Checking Your Microsoft Tenant Once you login, you will see the following initial screen:     Click Check My Tenant to begin a verification process that will help determine if you have all the correct licensing setup on your Microsoft account. When this completes, all items should have a green check mark on the right.     If any items are not checked, please validate your Microsoft configuration for any failed items, or contact support for assistance.   Click Next to continue. The next screen shows information that we have already pre-populated for you. There are no changes here for you to make since that has already been completed, so scroll down and click Next to continue.     Starting Your User Sync On the next screen, you will need to enable sync so that the Ribbon Connect portal can pull your list of Microsoft users that are Teams enabled. You will likely be asked to authenticate again to perform this task. Click the blue Enable Service button.   The user sync can take some time to propagate between the Ribbon Connect portal and Microsoft. We have seen this take up to 24 hours in some instances, but generally takes a few hours for the sync to complete.     The sync may only partially complete and you might see the following screen:     Just click Sync Now again to restart the sync process.   At this point, you have completed the initial setup tasks and may logout of the Ribbon Connect portal. You will only need to return to this portal if you have added or removed users from your Microsoft account and need to resync the changes.   Continuing the Customer Administration Portal Setup Once the user sync has been initiated, the Microsoft Teams integration menu in your Customer Administration Portal will continue to show pending until at least one Microsoft Global Administrator goes through the above process and the user sync completes.     When the account has been configured and a user sync completed, you'll be able to see the status of the the Global Administrators among other details.     If a Global Administrator has not accepted their invite, the Action column will contain Delete and Resend Invitation as options. If any Global Administrator needs to be removed, click Delete on that user. If you need to add additional ones, click Invite Admins. To see the status of any user sync requests, click on Sync Jobs.     If you have added new users to your Microsoft account and need to resync, click the Request User Sync button. This will send a new email to your Microsoft Global Administrators with a new link to log back into the Ribbon Connect portal. Once one of them logs back in, they just need to click on the Users tab along the top row and click Sync Now in the Ribbon Connect portal. This will start a new sync job. As before, this could take a while to complete. Check back in the Customer Administration portal to view the status of any sync jobs.   The Configuration menu will show basic information about the configuration between Ribbon Connect and your PBX.   Customer Administration Portal User Management Creating Users   Once the user sync completes, your Microsoft users will be matched up with your Customer Administration Portal users in the Administration and Access menu. The matching occurs based on the email address configured for those users. If you have not created users yet, we automatically create new users with the first name, last name email address for each Teams-enabled user from the user sync. A phone line is not assigned to these users yet. Any user that was imported from a Microsoft account will have a Teams icon next to their name.     If you had already created users and want to continue with those, but those users are currently assigned a different or generic email address, you will need to update the email address on the existing user to their Microsoft email address. The email address on the user must be valid in order to enable the Teams integration. If you just update existing user with their Microsoft emails, you can delete any automatically created users if those are no longer needed.   Assigning Services   If the sync added new users and you want to use the auto-created users, complete the steps below. Otherwise, go to the Assigning the MS Teams Client Integration License to finish setting up your existing users.   To assign services to a user, choose the Location that has the extension and phone number you want to assign to this user.   On the right-hand side of that service, choose Reassign, then find the user in the list of users. Choose that user and click Submit.     Once the user is assigned a service, the Teams logo will show next to the user to indicate this service is assigned to a user with a Microsoft Teams service.     Continue assigning any additional users to their respective extensions/phone numbers.   Assigning the MS Teams Client Integration License   The next step is to assign an MS Teams license to the user. This will create the necessary information in the PBX and push the changes to Ribbon Connect so that all systems now have the complete set of data needed.   Click on the MS Teams menu in the Location for the users. This will show the current list of MS Teams Client Integration licenses that have been purchased for your PBX. If you do not have any, you can either contact Sales to add those, or, click the green Buy MS Teams License button if that is enabled for your PBX. This will allow you to add licenses as you need them. The licenses will be added to your bill. The price per license is noted in the pop-up. If you buy one license, the license will be immediately added to your list to assign. If you buy two or more, the request will be queued. Check back in about five minutes and the new licenses should be available to be assigned.       Once you have licenses available, click the Assign icon on the far right. Just choose any license. In the pop-up, choose the user you want to assign this license to. Note that only users that have the Teams icon next to them in the Manage Phone System page will show in this list. Users that already have licenses assigned will also be removed.     You also have a couple choices of Voicemail options. If you have a desk phone, you will want to choose Cloud PBX as the voicemail option so that you can retrieve voicemails from either your Teams client or from your desk phone. Click Assign to complete the license assignment. Do this for the rest of your users.   Once users are assigned the Teams license, another Teams icon will appear in the Connected Devices column letting you know the user can now have a Microsoft Teams client as a device. The "i" information icon can also be used to verify if there is a current registration between the Ribbon Connect service and our service.   Microsoft Teams Calling   At this point, the user should log out of their Microsoft Teams client and log back in. Depending on what options your Microsoft Administrator has configured, you should now see a Calls option.     Once you select calls, a dialpad will appear allowing you to call anywhere your current PBX service allows you to call. You can also receive inbound calls to your phone number.   If you are not seeing the Calls option, contact your local Microsoft Administrator to determine if the feature is correctly configured on your account. ... View more

Introducing Microsoft Teams UC Integration Ordering and Other Features   On September 27, 2021, support for ordering licenses for Microsoft Teams UC integration along with other changes will be added in the Atlas customer lifecycle management portal to improve user experience and functionality.   Microsoft Teams Integration   In this release, support for integration to a Microsoft Teams environment is being added. The integration being used is at the user level and not a direct trunking integration. This provides some additional capabilities you might not have with a direct trunking solution. The user integration allows the end user to use a SIP phone as a desk phone that is directly tied to and managed by their service provider vs needing a special Microsoft Teams phone that is purchased and managed by the IT department. This allows a user to keep some features they have today, like Shared Call Appearances or Busy Lamp Fields for example. The user can take/place calls on their desk phone or their Microsoft Teams client. The MS Teams Client Integration license can be added to any new or add-on sales order and process through like other sales orders.     The licenses will then be available for assignment to users in the Customer Administration Portal.   Residential Porting Requests Removed from Sales Orders - Must Be Entered in LNP Tab Going Forward   Residential port orders can only be submitted through the LNP tab going forward. The option to enter porting information will be removed in Residential Sales Order processing in the Section where User Info is requested and only a user name is requested.     Once the sales order has been completed, go to the LNP tab in Atlas and enter your port request. Choose Create Order, then choose Customer LNP order, filter on Customer Type of Residential and click Search.     Then select the Customer ID you just created the sales order for and complete the porting details.   Remove Initial Soft Client Passwords from Emails   For service activation and upgrade emails, the initial client passwords (for seats with soft clients) will be removed going forward. Customers will need to create their Customer Administration Portal accounts to set a password.   Button Color Updates on Atlas Sales Order Pages   With this release, the button formatting and colors will be updated on the Altas Sales Order pages. Subsequent releases will roll out the same appearance to other pages.   ... View more

All voice service providers must be listed in the FCC's Robocall Mitigation Database by September 28, 2021     What is required?    Beginning July 1, 2021, the FCC requires all voice service providers to take certain steps to combat illegal robocalling. By June 30, 2021, all voice service providers who deliver voice traffic to Inteliquent were to certify in the RMD whether their traffic is fully, partially, or not yet signed with STIR/SHAKEN and steps being taken to combat illegal robocalling. Effective September 28, 2021, intermediate providers and terminating voice service providers will be prohibited from accepting traffic from voice service providers who are not listed in the Database. The FCC considers any communications company who provides service to end users as a voice service provider.   Inteliquent is unable to provide you with legal advice, however, our team thought it would be helpful to summarize the FCC’s RMD registration requirements with respect to your obligations for this mandate.   What happens to my voice traffic if my company is not registered in the RMD by September 28, 2021?   Traffic from voice service providers (including those who requested an extension), who have not registered in the RMD as of September 28, 2021, must be blocked by all intermediate and terminating providers.   You must also be prepared to not accept calls from other service providers who are not registered in the RMD as of September 28, 2021.   Where can I find out more about the FCC’s RMD STIR/SHAKEN requirements for service providers?   In addition to the following resources, we recommend you discuss the rules with U.S. telecommunications regulatory counsel to ensure no interruption in service.  FCC STIR/SHAKEN Information  Robocall Mitigation Database Registration Notice  Robocall Mitigation Database Registration Instructions  What do voice service providers need to know about the STIR/SHAKEN deadline?  We’re here to help you keep your service interruption-free. Please follow the FCC STIR/SHAKEN guideline and be sure to register your company in the RMD today. ... View more

officeXtend and nCommand Plus Messaging Availability   Note: Messaging features have changed since this release update due to mobile carrier requirements intended to cut down on spam from 10-digit numbers. Please contact your Customer Success representative for assistance on filing out the necessary registrations with TCR (The Campaign Registry) in order to continue to use SMS/MMS capabilities.   Currently, messaging is now locked down to enterprise-only messaging until all registrations steps are completed.     On June 28, 2021, we will introduce messaging to our officeXtend and nCommand Plus mobile apps. Once you have completed the proper registrations for A2P10DLC messaging, you'll now be able to send and receive messages via SMS (plain text) or MMS (group chat, images, videos, emojis) to your colleagues or anyone who can receive text messages. All messages will come from your business number and replies will be available in your mobile app. On Monday, logout of officeXtend or nCommand Plus, then log back in to enable the Messaging tab. After a simple activation process, you'll be able to send and receive messages immediately. Helpful documentation will be added to our officeXtend user guide when messaging is released to the app.       Downloading the App   Make sure your app is updated to version 1.2 or 1.3 for either iOS or Android. officeXtend and nCommand Plus offer the same features and experience, but with different color schemes. You can use the same login information to access either app.   iOS officeXtend nCommand Plus   Android officeXtend nCommand Plus   Extend your office anywhere you are. Stay tuned for some more great features coming to our apps soon! ... View more

Real-time service availability, updates and communications   Check the Status of Your Service & Portal: UCaaS Status Page Vitelity Status Page Fax Application Status Page   Who Should Subscribe?   We recommend subscribing to email updates if you’re an administrator or Inteliquent partner.    How Do You Subscribe?   Visit the UCaaS Status Page, Vitelity Status Page or Fax Application Status Page to subscribe, depending on the service or platform you use. When subscribing it will automatically select all categories for the product solutions. In many cases you will only need to subscribe to one of the solution sets you purchase from us.  Email subscriptions will send from status@inteliquent.com if you need to whitelist the domain.   Confirm Your Subscription   You will receive an email to confirm your subscription to the Inteliquent status page. An example of this email message is here. You must press the Confirm subscription button in order or become enrolled with the status page. At the bottom of the email message, you will also find a link to Manage your subscription.       Message Types   By pressing the Subscribe to Updates button, you can receive updates via email or SMS, and you can input the correct addresses in the appropriate fields. You can also follow a link to the support website with the third button.       Managing Your Updates   You will be able to manage the exact updates you will receive with the Components section. Select/deselect with the checkboxes the components you want to follow. To save your changes, press the SAVE button at the bottom of the page.   ... View more

STIR/SHAKEN is a framework of interconnected standards. STIR and SHAKEN are acronyms for the Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using toKENs (SHAKEN) standards.   This means calls traveling through interconnected phone networks would have their caller ID "signed" as legitimate by originating carriers and validated by other carriers before reaching consumers. STIR/SHAKEN digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify a call is in fact from the number displayed on Caller ID.   See more information by the FCC on call authentication.      Is there a timeline for when STIR/SHAKEN will be implemented?   FCC Wireline Competition Bureau announced voice service providers are required to file certifications of their implementation of the STIR/SHAKEN caller ID authentication framework by the June 30, 2021 deadline for the Robocall Mitigation Database submission. Inteliquent is currently signing all outbound calls for customers using hosted unified communications and SIP Trunking services on our UC platforms.    See more FCC timeline information.     What is required for Inteliquent UC customers to comply with the requirement for implementing STIR/SHAKEN?   STIR/SHAKEN certification and Robocall Mitigation Program requirements are not applicable to Inteliquent UC retail customers that are consuming Unified Communications and SIP Trunking services as an end user.   The FCC requires all voice service providers to certify their traffic is either fully, partially or not yet signed with STIR/SHAKEN. All certifications must be signed by an officer in conformity with FCC Rule 1.16.    For voice service providers certifying “some or all” of the calls they originate, they are subject to a Robocall Mitigation Plan (RMP). Such providers must submit additional information with their certifications including the type of extension or extensions received under the FCC rules, specific reasonable steps taken under an RMP to avoid originating illegal robocalls, and a commitment to respond to traceback requests and to cooperate with investigating and stopping illegal robocalls.   See the full FCC filing instructions.  See the Inteliquent UC STIR/SHAKEN release notes.       Will Inteliquent UC customers be required to make any changes on their network in order for STIR/SHAKEN to work properly?   As part of STIR/SHAKEN compliance, Inteliquent signs and provides attestation for outbound retail call services. No changes are required by Inteliquent retail customers as this is an inter-carrier connection.     How do you verify everything is working as planned?   Inteliquent is providing signed authentication, where calls are signed using our keypair and certificate. No network changes are required on any customer equipment. STIR/SHAKEN signing was validated in a lab environment before being deployed to production.     Are there additional STIR/SHAKEN service support options for Inteliquent UC customers?   As a Inteliquent UC platform end user, STIR/SHAKEN support is included at no charge.   For inbound calls, we have enabled enhanced CNAM. Enhanced CNAM will provide a pre-pended “v” on Caller ID Display where an inbound call has passed STIR/SHAKEN validation.     If a call is signed and validated via STIR/SHAKEN, does that indicate anything about the content, quality, or legitimacy of the call?   Unfortunately, no. A validated call (TN-Validation-Passed, indicated to an end user by the pre-pended “v” in Caller ID Display) simply means the call was signed and an attestation provided by the originating service provider, and the authentication header was validated by the terminating service provider. STIR/SHAKEN by itself does not guarantee legitimacy of a caller, it makes it easier to trace and shut down abuse. The lack of validation also can not be used to assume a call is not legitimate, spoofed, or a robocall as STIR/SHAKEN capabilities are not available across 100% of the PSTN (most notably, calls originated from carriers that are still relying on TDM interconnection).      Does STIR/SHAKEN eliminate robocalls or fraud by itself?   Again, unfortunately no. STIR/SHAKEN digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify a call is in fact from the number displayed on Caller ID. Thus, STIR/SHAKEN provides a verified originating service provider to identify where the call originated so if there is an issue with robocalling or fraud, the call can be traced, and the issue can be addressed with the originating service provider. The FCC order on participation in the Robocalling Mitigation Database provides a framework for handling the response, ensuring the originating carrier has contacts and is committed to participation in addressing robocall and fraud mitigation.     Additional Robocalling Mitigation Database Important Dates and Requirements   Equally important as the June 30, 2021 deadline for database submission, intermediate providers and terminating voice service providers will be prohibited from accepting traffic from voice service providers not listed in the Robocall Mitigation Database as of  September 28, 2021.  ... View more

Configuration guides for configuring Yealink devices you may already have for use with the service.   If you already have Yealink devices, they may be compatible with the Inteliquent solution. For Yealink, Inteliquent currently accepts the following models: SIP-T33G SIP-T43U SIP-T46U SIP-T53W SIP-T54W SIP-T57W CP960 CP925 CP965 W76P If you already have one of these devices, we have specific instructions on how to incorporate them into your service. We have two guides depending on how your service was ordered. Contact support@inteliquent.com if you need help determining which guide to use. These guides cover most of the Yealink phones we support.   Yealink BYOD Guide - CAP - Now includes support for the CP925 and CP965 Yealink BYOD Guide - Voyant - Now includes support for the CP925 and CP965   These guides are specific to the Yealink W76P DECT Phone (W70B base + W56H handset bundle).   Yealink W76P BYOD Guide - CAP Yealink W76P BYOD Guide - Voyant ... View more