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This article is to request training on Voice products that use a portal other than the Sinch Dashboard. For those who use the Sinch Dashboard, you can find a wealth of self-help articles.   TRAINING CALENDAR         ... View more

The Grandstream GXW4216 V1 and V2 are 16-port Analog VoIP Gateways, allowing any business to create a cost-effective hybrid IP and analog telephone solution that enables them to enjoy the benefits of VoIP communications while preserving investment on existing analog phones, fax machines and legacy analog devices. This guide is designed to help you use some of the most popular features with your new Grandstream GXW4216.   The GXW4216 has 16 telephone FXS ports with both RJ11 on the front and a 50-pin Telco connector on the back, as well as per port status LEDs and Gigabit Ethernet. It also has a backlit 128x32 graphic display for status. The GXW4216 is rack-mountable and comes with simple mounting brackets. The device is AC-powered and comes with a power supply. Feature Codes Since this is an analog device, features are activated through the use of * codes (feature codes). The following is a list of common feature codes that might be on your service, depending on what services each user has: *44 Call Recording *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation *92 Call Forwarding No Answer Activation *93 Call Forwarding No Answer Deactivation *67 Calling Line ID Delivery Blocking per Call *65 Calling Line ID Delivery per Call *68 Call Park *88 Call Park Retrieve *98 Call Pickup *69 Call Return *70 Cancel Call Waiting *99 Clear Voice Message Waiting Indicator *55 Direct Voicemail Transfer *78 Do Not Disturb Activation *79 Do Not Disturb Deactivation *66 Last Number Redial *62 Voice Portal Access ... View more

The Grandstream GXW4224 V1 and V2 are 24-port Analog VoIP Gateways, allowing any business to create a cost-effective hybrid IP and analog telephone solution that enables them to enjoy the benefits of VoIP communications while preserving investment on existing analog phones, fax machines and legacy analog devices. This guide is designed to help you use some of the most popular features with your new Grandstream GXW4224.     The GXW4224 has 24 telephone FXS ports with both RJ11 on the front and a 50-pin Telco connector on the back, as well as per port status LEDs and Gigabit Ethernet. It also has a backlit 128x32 graphic display for status. The GXW4224 is rack-mountable and comes with simple mounting brackets. The device is AC-powered and comes with a power supply. Feature Codes Since this is an analog device, features are activated through the use of * codes (feature codes). The following is a list of common feature codes that might be on your service, depending on what services each user has: *44 Call Recording *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation *92 Call Forwarding No Answer Activation *93 Call Forwarding No Answer Deactivation *67 Calling Line ID Delivery Blocking per Call *65 Calling Line ID Delivery per Call *68 Call Park *88 Call Park Retrieve *98 Call Pickup *69 Call Return *70 Cancel Call Waiting *99 Clear Voice Message Waiting Indicator *55 Direct Voicemail Transfer *78 Do Not Disturb Activation *79 Do Not Disturb Deactivation *66 Last Number Redial *62 Voice Portal Access ... View more

Log into the Customer Administration Portal at vip.anpi.com In the menu on the left, click on Location Scroll down and click on All locations or select the location menu item Click on the Manage Phone System tab Locate the user with the search box in the upper right-hand corner of the Locations window Once the user is located, in the Action column, click the green Edit button In the Manage Settings pop-up that appears, click the Messaging tab Next, click the Voice Portal link To the far right of the Voicemail Pass Code, enter a new Voicemail passcode   ... View more

Log into the Customer Administration Portal at vip.anpi.com In the menu on the left, click on Administration Scroll down to the Administration and Access menu item In the search box in the upper right-hand corner, search for the user by username or phone number Confirm the user’s email address In the Options column on the far right, click the Resend Welcome Mail link   ... View more

Log into the Customer Administration Portal at vip.anpi.com In the menu on the left, click on Administration Scroll down to the Administration and Access menu item In the search box in the upper right-hand corner, search for the user by username or phone number Select the user with the check box in the first column to the left of their username and click the green Remove button near the upper-right. Or in the Options column for the user, click Remove link Confirm that you intend to remove the user If the user is associated with a seat (it will have phone numbers listed in the Extension column as shown below) you will need to remove that user from all of those services before it can be deleted. The data will show you the extension, number, and location to help you reassign those seats.   ... View more

The Customer Administration Portal offers ways to forward calls even if the geographic site is down due to flood, fire, hurricane, or other disaster. Hunt Group When you select a hunt group, there is a Call Forward Not Reachable section on the right hand side. In the portal Go to Enterprise Services and then Hunt Groups Select the Hunt Group you want to update with the Edit icon on the right side of the listing Enter the number or extension you want to forward the calls to in the event of a not-reachable or offline condition (when none of the Assigned Users are capable of receiving a call due to being off-network) Save at the bottom and the not-reachable routing takes effect right away.   Note: You can place an extension or a ten digit number in the "Forward when offline" field. Note: This forwarding will not be followed until an offline or not-reachable event occurs. You can find more information about Hunt Group setup here. Phone Extension An individual can set up not-reachable options, as well.  This will trigger when a call is sent to that extension and there is no device on network to take the call. By default, this will go to voicemail. In the portal go to Location and find the user/seat in the list. Select the User you want to update with the Edit icon on the right side of the listing, this will take you to the Manage Settings section for that extension. Make sure you are on the Incoming Calls tab Put a valid extension or ten digit number in the field below Call Forward No-Answer. Save and this becomes effective right away, as long as Call Forwarding No-Answer is turned ON.   Note: This forwarding will not be followed until an offline or not-reachable event occurs. ... View more

This video provides an overview of the functions available to portal administrators in the Inteliquent customer portal, including creation and management of portal users, API keys, messaging brands and campaigns, as well as account default settings.   ... View more

While we hope that you never experience issues with your Inteliquent services, sometimes things happen, and our Network Operations Center is standing by 24 by 7 to assist. The best way to let our techs know about your issue so that they can start investigating, is to submit a trouble ticket through the Inteliquent customer portal. This video shows you how.   ... View more

This brief video covers the CONTACTS page of the Inteliquent customer portal. You can enter your contacts via the portal and a list of company contacts you have entered is displayed, along with any Inteliquent contacts which are dedicated to your account.     ... View more

This video outlines the service and usage information available to you in the NETWORK & USAGE section of the Inteliquent customer portal. You can view your trunk group details and usage, toll free routing details and review quality of service metrics. If you are a messaging customer, you can view message usage detail, search for messages, and see your message success rate. If you employ emergency services through Inteliquent, you can search for 911 CDRs here.   ... View more

This video briefly explains the additional services available to you for E911 address validation and provisioning, and notification for both provisioned and un-provisioned 911 calls.     ... View more

This video provides an overview of the porting functionality available in the Inteliquent customer portal. You can check service availability or look up CSR information before submitting an order, view details of or modify an order, and set defaults for porting time, PIN and notification contacts.   ... View more

This video talks about the BILLING section of the Inteliquent customer portal where you can download invoices, view billing details, create bill disputes, and review or edit open disputes:     ... View more

This video covers the RESOURCES section of the Inteliquent customer portal which gives you access to reports and information about your Inteliquent services at the click of a button. You will find pre-defined reports for inventory, utilization, and number features specific to your account, as well as Inteliquent LNP rate center coverage, inventory availability and new number rate center coverage reports. You also have access to our API documentation, along with other useful reference documents and user guides.     ... View more