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Payments can be made using two methods: Top-up: Click here, to make a top-up payment using credit card or PayPal. The top-up payment will not be applied to an invoice, but the account balance will be updated with the amount of payment added. Bank Transfer: A payment against an invoice can be made using a bank transfer using the details provided in the invoice. Note: A dedicated payment receipt document is provided.   For more information about how to top up your account, refer to the article: Adding Credit to your Sinch Build Account. ... View more

The account might have been blocked as all the available credit has been used up. Such an account will suspended temporarily.   To re-activate the account please make a payment against any outstanding invoice or top-up the account.   To add credit to your account you can make a top-up payment using credit card or PayPal, or you can make a payment by bank transfer using the details provided in the invoice. Refer to the Adding Credit to your Sinch Build Dashboard Account article for more information about how to do this. ... View more

An account can get blocked when all the available credit has been used up. A low balance warning email is sent before the account gets blocked. To prevent the account from getting blocked, please make a payment when the ‘low balance warning’ email is received.   Note: There are three low-balance notification levels available. Depending on your daily usage you will need to decide which combinations of these levels you want to use and what limits you want to set to trigger the notifications.    For enterprise customers, to ensure you receive the low balance warning emails, please get in touch with your Account Manager. The e-mail ID of your Account Manager can be found at the bottom right of your invoice or in the Account Settings section of the Sinch build dashboard.   For self-serve customers, you can set your low balance notification limits, by accessing the Credit Management page in the Billing section of the SInch Build Dashboard. ... View more

For payments made by credit card or PayPal, a payment receipt is generated.    For payments made using bank transfers, a payment receipt is not generated but the transaction is registered on the account. In addition, the invoice against which the payment is made using a bank transfer, will be marked as paid upon successful receipt of the payment.   For any related questions, please get in touch with the Finance team. The email id of Finance team can be found at the bottom right of your invoice. ... View more

Please refer to your invoice for the payment currency and bank transfer details.   If you want to make the payment in a different currency to the one listed on your invoice, then please note that exchange rates may be applied by your bank.    For any related questions please get in touch with the Finance team. The email id of Finance team can be found at the bottom right of your invoice. ... View more

Changing your Billing Details To make any changes to the billing details (for example, address, e-mail address), please contact your Account Manager. The e-mail address of your Account Manager can be found at the bottom right of your invoice or in the Account Settings section of the Sinch Build Dashboard.   Changing your Registered Company Details To change the details of your registered company you must contact your Account Manager and provide supported documentation so that they in turn can contact Finance Ops to review before making the requested changes. ... View more

All of your customer invoice emails have a Detailed Traffic Report attached. Please refer to this report to view a breakdown of all your charges.   Traffic reports can be downloaded directly from the Sinch Build Dashboard if a copy is required.  ... View more

To access a copy of your invoices:   Log in to the Sinch Build Dashboard and select your profile icon in the top right corner. Your profile menu is displayed: Billing Invoices Fig1.jpg   Click the Billing option. The Billing Overview page is displayed: Billing Invoices Fig2.jpg This page shows you a list of your invoices and other documents related to your billing such as purchase receipts. To download an invoice, click the Download link corresponding to the invoice you want to download. Once you have downloaded your invoice, you can view it or print a paper copy of your invoice for your records.   For any queries or concerns with downloading the invoices please get in touch with the Finance team. The email address for Finance team can be found at the bottom right of your invoice. ... View more

The Detailed Traffic Report shows you a detailed breakdown of all of your monthly usage for each product. The information contained in this report will vary according to which product(s) you are using.   The Detailed Traffic Report is sent with your invoice e-mail. But if you can not locate the email you can obtain a copy of this report by contacting the Finance team. The email id of Finance team can be found at the bottom right of your invoice.   Alternatively you can  access your traffic reports from the Billing Overview page in the Sinch Build Dashboard. ... View more

All the customer invoice emails are attached with the Detailed Traffic Report. Please refer to this report to view a breakdown of the charges.   If you still have any questions, please contact your Account Manager or the Finance team. The e-mail ID of your Account Manager and Finance team can be found at the bottom right of your invoice. ... View more

Invoices are generated between the 4 th  and 8 th  working day of each month for the previous month usage. Generally, the invoices are sent by email to a customer’s registered email address.   To receive invoices on another email address, please contact your Account Manager to update the registered email address. The email id of your Account Manager can be found at the bottom right of your invoice or in the Account details section on the Sinch Build Dashboard. ... View more