We're making it easier than ever to build the future of customer communications with practical, powerful AI. In our latest showcase, we cover:
How OpenAI’s Realtime API can create more h...
On October 17, 2025, the Customer Administration Portal will be updated with enhancements and fixes.
Updates
Customer Administration Portal Admin ability to assist with 2FA issu...
Note: The content of this article is based on reported information and beta testing results. The iOS 26 feature set will still evolve with subsequent releases (e.g. iOS 26.1, iOS 26.2, etc).
&...
Email to Text settings
For services such as Voicemail Email Notification, you can enter the text message email address in the field.
To send a text message via email, you must use a SM...
Product changes and fixes for Atlas
On October 17 2025, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functiona...
The following are call handling and call center metrics in Akixi that strongly align with fields from Broadworks.
This list is quite long and CTRL-F / CMD-F may be useful to find what you ...
Before you launch your US short code campaign, Sinch and US Carriers must review your brand and campaign. We make sure your message program aligns with carrier and industry requirements. Principally ...
This article details the steps required to set up RCS for use with Sinch Conversation API.
Prerequisites
Before you can set up an RCS channel on the Conversation API...
You can access, view, and modify your Short Codes in the Build dashboard.
Log in to the Build dashboard and navigate to the Numbers section.
Navigate to Your virtual nu...
To lease a US short code, the CTIA and the US Short Code Registry now require brands and content providers to undergo vetting by providing their organization information. This information will be rev...
