What happens if I migrate my verified Toll-Free number to Sinch?

[Meredith_W]

If you are migrating a verified TFN to Sinch, the verification status will not change, but verification submission data is not migrated. Make sure to provide an updated Verified Sender Form to Sinch to prevent any interruptions and to maintain a record of verification with Sinch.  

Verified TFNs will not revert to Pending Verification status on resubmission of the verification request after migration to Sinch. Verified TFNs will continue to run as Verified and will not be subject to the TFN messaging limit for Pending Verification TFNs. However, if the resubmitted verification request is denied, the TFN will revert to Unverified status, and be subject to messaging limits. 

[#2]

Unverified toll-free numbers (TFNs) and Pending Verification toll-free numbers (TFNs) are subject to industry-wide message blocking. Unverified toll-free numbers are TFNs that have not completed the toll-free sender verification process. Pending Verification toll-free numbers are TFNs where a verification request has been submitted, but the request is pending review and approval. 

Note: In the past it was possible to send messages from an Unverified TFN or Pending Verification TFN. However, as a result of industry-wide changes, all toll-free numbers, regardless of the use case, must be Verified to originate traffic.

UNVERIFIED toll-free numbers (TFNs) are subject to industry-wide message blocking, effective November 8, 2023.

PENDING VERIFICATION toll-free numbers (TFNs) are subject to industry-wide message blocking, effective January 31, 2024.

All toll-free numbers (TFNs) must be in a VERIFIED state in order to originate traffic.

Unverified TFNs and TFNs pending verification will be blocked with Sinch error code 64 “Blocked due to exceeded quota”. Please see Toll-Free Delivery Report Errors for a full list of Sinch Toll-Free error codes.