Do I need to complete a Verified Sender Form for my Toll-Free number?

[David_Schwind]

Yes, completing a Verified Sender Form provides a simple layer of verification for your Toll-Free messaging campaign and is required to enable messaging. All toll-free numbers (TFNs) must be Verified in order to originate traffic.

Keep in mind that TFNs that are Unverified (have not yet been submitted for verification) or Pending Verification (submitted for verification the request is pending review and approval) are subject to blocking.

To learn more about traffic restrictions for unverified TFNs, please refer to the article What are the traffic restrictions for Unverified and Pending Verification TFNs?

Learn more about Toll-Free Numbers from Sinch.

[#2]

Unverified toll-free numbers (TFNs) and Pending Verification toll-free numbers (TFNs) are subject to industry-wide message blocking. Unverified toll-free numbers are TFNs that have not completed the toll-free sender verification process. Pending Verification toll-free numbers are TFNs where a verification request has been submitted, but the request is pending review and approval. 

Note: In the past it was possible to send messages from an Unverified TFN or Pending Verification TFN. However, as a result of industry-wide changes, all toll-free numbers, regardless of the use case, must be Verified to originate traffic.

UNVERIFIED toll-free numbers (TFNs) are subject to industry-wide message blocking, effective November 8, 2023.

PENDING VERIFICATION toll-free numbers (TFNs) are subject to industry-wide message blocking, effective January 31, 2024.

All toll-free numbers (TFNs) must be in a VERIFIED state in order to originate traffic.

Unverified TFNs and TFNs pending verification will be blocked with Sinch error code 64 “Blocked due to exceeded quota”. Please see Toll-Free Delivery Report Errors for a full list of Sinch Toll-Free error codes.