Question
What do you do if you have not received an expected MO from Digital Interconnect?
Answer
Raise a ticket with Digital Interconnect ensuring you provide the following information:
- the originating MSISDN
- the timeline
- the HUB account/CustomerID into which the MO message should arrive
- the OPERATOR from which the MO messages are not arriving (sometimes only one operator might be affected)
- the destination shortcode (TPDA) that the MO was sent to.
Note: You will not be able to provide the 'MessageID' as you will not have received the message.
