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Question

What do you do if you have not received an expected MO from Digital Interconnect?

 

Answer

Raise a ticket with Digital Interconnect ensuring you provide the following information:

  • the originating MSISDN
  • the timeline
  • the HUB account/CustomerID into which the MO message should arrive
  • the OPERATOR from which the MO messages are not arriving (sometimes only one operator might be affected)
  • the destination shortcode (TPDA) that the MO was sent to.

Note: You will not be able to provide the 'MessageID' as you will not have received the message.

Version history
Last update:
‎01-04-2021 09:17 AM
Updated by: