When using the Sinch Instagram service, it is strongly recommended that businesses have a customer care platform (human agent(s)). This can be a Sinch customer care product, a business' own customer care platform, or a third-party customer care platform.
Sinch offers Sinch Contact Pro, which is a cloud-based contact center solution. Sinch Contact Pro can run alongside your business apps, or embedded in them, and tie all your digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, and satisfying customer experience.
Please contact your Sinch Account Manager, or you can contact Sinch directly, for more details about these customer care solutions.