Instagram is a free, online photo-sharing application and social network platform. It is also a place where people come to discover and connect with brands. Social messaging plays an important role in helping people connect with businesses in personal ways through story replies, direct messages, and mentions. Using the Conversation API, your business can connect to a wide audience through the Instagram channel.
To use the Instagram channel with the Conversation API, an Instagram business account (already connected to a Facebook Page) must be connected to an existing Conversation API app. This allows the app to receive and send messages through the connected Instagram account.
Note: You must be an admin of the Facebook Page you connected to your Instagram business account. For more information on Page roles, see What are the different Page roles and what can they do?.
To connect an Instagram account to a Conversation API app:
Click the application with which the Instagram account will be associated.
In the Set up channels section, click the Instagram option.
Click Log in With Facebook.
Warning: Deselecting any previously connected Instagram business accounts from the list will remove them from the Conversation API app. For example, if you are setting up a Conversation API app, and an existing Conversation API app is already connected to a different Instagram business account, that Instagram business account is displayed as already selected and connected to Sinch. Deselecting this Instagram business account will invalidate your existing Conversation API app integration. |
Warning: Deselecting any previously connected Facebook Pages in the list will remove them from the Conversation API app. For example, if you are setting up a Conversation API app, and an existing Conversation API app is already connected to a different Facebook Page, that Facebook Page is displayed as already selected and connected to Sinch. Deselecting this Facebook Page will invalidate your existing Conversation API app integration. |
Ensure that all permissions are enabled and click Done.
Once the Instagram account has been successfully connected to the app, the status will appear as ACTIVE.
Once the integration is ACTIVE, you can start using the Instagram channel on your Conversation API app. If you have any trouble, check out this article for troubleshooting information.