Comprehensive glossary of mobile industry terminology
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ISO-8859-1 is the default 8-bit encoding used in most ASCII and HTML documents, also known as Latin1. For use in SMS, it must be converted using GSM Encoding.
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Interactive Voice Response (IVR) allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.
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