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I can't link my card to my account

Thomas14
New Contributor

‎11-07-2023 04:50 AM - last edited on ‎11-07-2023 06:22 AM by Community Manager

When I try to fill in the information on the card I am informed that "the card data is not correct", although I enter the correct data exactly.
I would be very grateful for your help.

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1 REPLY 1

Shahzad_Ismail
Community Manager
Community Manager

‎11-07-2023 06:21 AM

Hi Vlad,

Sorry to hear you are having issues with your card. Mastercard and Visa are accepted card payment methods. Can you advise what type of card you are using? 

 

You can also refer to this helpful community article, which explain other reasons why your card may not be accepted: Why has my card payment been declined?

 

Thanks and kind regards,

Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch
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