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I can't link my card to my account

New Contributor

When I try to fill in the information on the card I am informed that "the card data is not correct", although I enter the correct data exactly.
I would be very grateful for your help.


Community Manager
Community Manager

Hi Vlad,

Sorry to hear you are having issues with your card. Mastercard and Visa are accepted card payment methods. Can you advise what type of card you are using? 


You can also refer to this helpful community article, which explain other reasons why your card may not be accepted: Why has my card payment been declined?


Thanks and kind regards,

Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch