Hello, thank you for reaching out!
On the Sinch Customer Dashboard, each email is associated with a user. Our article, Managing users and user roles on the Sinch Customer Dashboard, explains how to:
- Remove users from an account
- Invite new users to an account
- Edit user roles on an account
A summary of how to remove a user (and email) from an account is provided below, though we do recommend reading the full article to determine what action best meets your needs:
- Log in to the Sinch Customer Dashboard as the user/email address you'd like to keep associated with the account.
Note: If the only user/email associated with the account is the one to be removed, you will need to invite the replacement user to the account. Ensure that the replacement user is given a role that has access to the User management page (either Administrator or IT Admin).
- Visit the User management page of the Sinch Customer Dashboard.
- Find the user/email to be removed from the account.
- Click REMOVE. You will be asked to confirm that you want to remove the user, and you will need to enter the verification code that will be sent to your 2FA number to complete the removal process.
This will remove the user from the account. If you'd like the user to be removed from Sinch's system entirely, reach out to your account manager for further assistance. Finally, please let us know if you have any questions, or if you'd like to provide more context regarding this request.
Thank you!
Sam Williams, Sinch Documentation Engineer
