AJO integration

[guizard]

HI there, i'm still trying to send SMS from AJO with my test account but without success. I setup in AJO with the info found on the service apis tab: service plan id and the api token. The I set up the channel surface with the sender number i found in getting started tab 447537404817. In the SMS execution field i put the client phone number in the format "+393394574***" but no SMS received. Am i doing something wrong? 

Another question with Sinch can i also integrate whatsapp for comunication with my customer?

thank you

Edoardo

[Tauben_Tenty · Accepted solution]

Hi Edoardo,

Thanks for your questions. Regarding AJO integration, I'd expect the issue there is that your account is in "test" state meaning that you can only send a pre-defined "test" message and not free form text that AJO would be triggering. Adding funds to the account will lift that "test" state. If you have further issues on that aspect, support@sinch.com are there to help you.

Regarding your second question, You can absolutely use WhatsApp as one of many channels supported by our Omni-channel Conversation API. You can learn more about Conversation API here: 
https://www.sinch.com/products/apis/messaging/conversation-api/ and get access to the developer documentation here: https://developers.sinch.com/docs/conversation/.

Seasons Greetings,