10DLC Review Pending

[envite]

Hi, I have had a 10DLC campaign pending review since 3/13/24.  

Campaign ID   - 01hrwh3nbpfs09n8msdpezvz2z            Brand ID - BZIMWE3

How do I get my campaign reviewed?

[Shahzad_Ismail]

Hi Tony,

It typically takes 1-3 days for Sinch to review a 10DLC campaign. However, due to a higher than normal volume of campaign review requests, there may be delays in approval and launch times. 
Refer to the community articles below for more detailed information:
1. How long does it take to get a 10DLC live?
2. Creating a new US 10DLC Campaign

Please let us know if you need more information or assistance with your 10DLC campaign.

Thanks and kind regards,

[envite]

Hi Shahzad, my 10DLC campaign has still not been reviewed since March 13th, it's been 90 days.  Do you have any idea when it can be reviewed?  I can't launch my startup without SMS.  Thanks!

[Shahzad_Ismail]

Hi Tony,

Really sorry to hear this. In this case to help you get the best resolution I recommend you raise a support ticket. The linked article contains detailed instructions on the Sinch support process and how to create a support ticket. 

Thanks and kind regards,