Which channels does Smart Conversations support?
Smart Conversations supports all channels available under Sinch Conversation API: SMS MMS RCS WhatsApp Facebook Messenger Instagram Viber Business Messages Telegram Bot KakaoTalk LINE WeChat
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Knowledge Base Articles
How to prioritize your channels in Conversation API?
Sinch Conversation API allows you to send messages on one or across multiple messaging channels. Once you have configured channels, you can reorder the channels according to preferences and priorities. Learn more about the value of prioritizing chann...
What is the value in prioritizing Conversation API channels?
At its core, the Conversation API is designed to increase the reach to your customer base with rich messaging across multiple channels. A customer may have reached out to you both on Facebook Messenger and WhatsApp. How can you manage the way in whic...
How to configure a new channel in your Conversation API App
Conversation API allows you to send messages on any channel you have configured on your Conversation API app. For the purposes of this tutorial, we will configure the SMS channel. However, the same general principles can be applied to any channel con...
What channels are available through Conversation API?
Currently, the following channels are available through the Conversation API: Note: More social channels will be added in the future –and you will have access to these new channels as they become available. Conversation API can support any combinatio...
How many types of acknowledgements are available for each channel?
All channels offer a ‘sent’ acknowledgement when a message is delivered to the platform. Using these acknowledgements customers can create fallbacks based on delivery and read acknowledgements. The following table shows the type of acknowledgements, ...
Why is it important to support a wide range of different Chat Messaging channels?
WhatsApp is the most widely used messenger app in South America, Asia, Africa and Europe, Facebook is huge in North America and parts of Europe, Telegram has a presence in the Middle East, Viber in Ukraine and Middle East, while WeChat rules in China...
Can I create my own mix of the channels/functions that I need?
Yes! Conversation API is designed to be agile. You can choose to integrate only the parts you need. Visit the Conversation API Supported Channels section of the Sinch Documentation site to learn more about how this works. Learn more about Sinch Conve...
Why are Chat Messaging channels now such an essential part of successful customer engagement?
Social messaging apps are a fact of life – not just in our personal lives, but for businesses that want to communicate effectively with their customers. The number of users on social media has been rising steadily with estimated 4.2 billion social me...
Why is having a multichannel engagement strategy so important for enterprises of all sizes?
We are living in a time where consumer interaction with brands is no longer a one-way channel. Every interaction a company has with its existing customers has moved from being a transaction to an experience. Brands are taking a more holistic approach...
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