cancel
Showing results for 
Search instead for 
Did you mean: 

All channels offer a ‘sent’ acknowledgement when message is delivered to the platform. Using these acknowledgements customers can create fallbacks based on delivery and read acknowledgements. The following table shows the type of acknowledgements, which are available for each channel:

 

 

SENT

RECEIVED

READ

 

Message received by platform

Message received by the apps on user’s device

User launched mobile/ social apps

SMS

Yes

N/A

N/A

WhatsApp

Yes

Yes

Yes

Facebook Messenger *

Yes

Yes

Yes

Viber

Yes

Yes

Yes

KakaoTalk

Yes

Yes

 No

Telegram

Yes

No

 No

WeChat

Yes

No

 No

LINE

Yes

No

 No

Apple Messages for Business

Yes

No

 No

 

 * - For Facebook Messenger note that the READ receipt is only supported when the hosting is done outside EU.

 

Visit the Conversation API callbacks section of the Sinch Documentation site for more details about how acknowledgments or delivery reports work.

 

Learn more about Sinch Conversation API.

Version history
Last update:
‎06-22-2022 06:47 AM
Updated by: