How can I get started using Smart Conversations?

[Donna_M]

Smart Conversations is currently in open beta. It is straight-forward to configure some of the features and setup the corresponding webhook on the Sinch Customer Dashboard.

Go to any Conversation API app for which you have enabled and configured channels. Navigate to the Smart Conversations section at the bottom of the page, press EDIT, and then toggle Enable Smart Conversations. Now you can select the feature/s to enable.

Note: It's possible to enable Sentiment Analysis and Natural Language Understanding to start testing right away. With other Smart Conversations' features, Sinch  will need to customize based on your business requirements. Your Sinch Account Manager will help you with that.

Once you are done selecting the features you want to enable, click SAVE. These features are now enabled on your Conversation API app.

Learn more about Smart Conversations webhook

[#2]

Watch this demo video to get a feel for how to make the most of connected conversations using Conversation API and the easily accessible demo on the Sinch customer dashboard:

The video shows you how you can get stared with Sinch using one simple API to reach customers over multiple channels and deliver a mobile-first experience that's out of this world.

Useful Links:

• Conversation API Getting Started Guide - takes you through all the different steps of creating your first app with Conversation API.
• Sinch Developer Documentation - contains comprehensive documentation and tutorials, which show you how you can quickly create and configure your first Conversation API app. 
• Learn more about Sinch Conversation API.