Agent is the user in Sinch Contact who chats with customers.
Depending on your company's specific use of Sinch Contact, the agent could be, for example;
a customer service agent responding to incoming support questions
a sales representative responding to incoming inquiries, or
an HR recruiter answering applicants’ questions
The agent only has access to the Agent Workspace interface and can't make any configuration changes in Sinch Contact. To make configuration changes, a user needs to have administrator access rights, currently only given to the user who created the Contact application.