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Agent is the user in Sinch Contact who chats with customers.


Depending on your company's specific use of Sinch Contact, the agent could be, for example;

  • a customer service agent responding to incoming support questions
  • a sales representative responding to incoming inquiries, or
  • an HR recruiter answering applicants’ questions


The agent only has access to the Agent Workspace interface and can't make any configuration changes in Sinch Contact. To make configuration changes, a user needs to have administrator access rights, currently only given to the user who created the Contact application.

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Last update:
‎10-12-2021 05:57 AM
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