Agent is the user in Sinch Contact who chats with customers.
Depending on your company's specific use of Sinch Contact, the agent could be, for example;
- a customer service agent responding to incoming support questions
- a sales representative responding to incoming inquiries, or
- an HR recruiter answering applicants’ questions
The agent only has access to the Agent Workspace interface and can't make any configuration changes in Sinch Contact. To make configuration changes, a user needs to have administrator access rights, currently only given to the user who created the Contact application.
