In Sinch Contact, allocating conversations to agents happens by skill
matching. This is to ensure that the allocated agent has the right
skills to handle the incoming conversation. Conversations can have one
or more skill requirements associated to t...
In Sinch Contact, categories can be used to logically group incoming
conversations. A category allows you to apply a set of defined
characteristics to all incoming conversations in a specific category.
These characteristics are used in routing and al...
Agent is the user in Sinch Contact who chats with customers. Depending
on your company's specific use of Sinch Contact, the agent could be, for
example; a customer service agent responding to incoming support
questions a sales representative respondi...
Sinch Contact is an application that allows your customers to chat with
your team using mobile messaging. Your agents are provided with a
unified interface across all messaging channels, optimized to make it
easy and intuitive to have 1:1 conversatio...
Contact is a new product in the Sinch portfolio that is currently in
Beta release. It is not yet available for online sign-up. During Beta we
are providing early access to a limited set of customers that will help
us finetune the product experience b...