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How do I pick a conversation to respond to?
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How do I pick a conversation to respond to?
You have two options:
To pick conversations yourself, move to the
Queue
tab and click
Pick
.
Read more about the Queue tab
.
To be offered conversations automatically, turn on
Auto Allocate
. You will get a notification when a conversation is offered to you. Click
Accept
.
Read more about automatic allocation
.
Now you have picked a conversation. Next,
say hello to your customer
.
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Version history
Last update:
02-17-2022
12:21 AM
Updated by:
Niina_P