dai
New Contributor
since ‎06-26-2024
‎07-08-2024

User Statistics

  • 1 Posts
  • 0 Solutions
  • 0 Kudos given
  • 0 Kudos received

Re: customer identification issue

by Employee in Contact Pro
‎06-26-2024 11:54 PM
‎06-26-2024 11:54 PM
  Dear Customer,   Thank you for reaching out to us. We have received your inquiry via our ticket system and will provide a response shortly.   In order to assist you more effectively, could you please specify the source of the information? If the data is available in the Contact Pro directory, consider utilizing RESTful interfaces to synchronize different data pools. For further details, you can refer to the Contact Pro Documentation. Contact Pro Documentation (sinch.com)   Best regards, Jukka ... View more

User Activity

customer identification issue

06-26-2024
Hi,We have a C4C system integrated with Sinch Contact Pro. During chats, our agents typically need to ask customers for their names, email addresses, and countries. After the chat ends, they manually create these customer profiles in C4C, which is cu...