Hi Hussein, For Intercom, the chatbot agent needs to be different than a real live agent (it needs a dedicated agent to act as the chatbot). Here's their documentation for assignment of incoming conversations https://www.intercom.com/help/en/articles/6561699-assign-conversations-to-teammates-and-teams. Here are some of our current integrations with live agent systems: Sinch Contact Pro, Salesforce Service Cloud, Freshdesk Messaging, Sparkcentral, Webhook Offloading, which will give you the chance to integrate with platforms that are not in our list today. Best regards, Camila
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