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Dear Camila,   I already followed the provided steps as mentioned but still not getting result. When opening widget of Intercom it must run the chatbot on if i configured intercom for specific team and agent but the message is being sent directly to the agent inbox and not to the team inbox . Also not the chatbot that is responding but the agent only. Another thing that if we can install this live agent system on live chatbot this will not help me.   Can you tell me which live agent providers that i can use to go live with on chatlayer ?   Your urgent reply is much appreciated.   Best Regards, Hussein ... View more

Hi Dear,   So how can i allow the chatbot on the intercom widget to test it ? Another question is that if i went live with the chatbot on whatsapp or website can i run the live agent on the mentioned channels ?   Regards, Hussein   Regards, Hussein ... View more

Dear Shahzad , Just to inform you that i escalated the issue to chatlayer support team but didnt get the proper help to solve this issue. I added for them the bot id and the dialogs where i configured the offloading provider. Also i provided them with screenshots about the configuration and what i got while testing. I you can get someone from the support to make live call with us and assist us to complete the setup and solve the issue.   Regards, Hussein ... View more

Dear Shahzad, Iam trying to integrate Intercom live agent system to Sinch Chatlayer chatbot. I followed all steps in the documentation and configured offloading correctly but still getting the mentioned error.   Regards, Hussein ... View more