You have the option to lease your short code directly through the Short Code Registry (www.usshortcodes.com) or have Sinch lease it on your behalf. All fees related to US short codes can be found on the pricing page. For prepaid customers, please note that an invoice will be issued, and payment must be received before we can proceed with carrier submissions.
Sinch will review and submit your short code campaign for carrier approval once compliance standards are met. The approval process typically takes 5 to 8 weeks, and both your brand and campaign must be approved before production traffic can begin. For more information, please refer to the Sinch US Short Code Onboarding Overview, CTIA Shortcode Monitoring Program Handbook, CTIA Messaging Principles and Best Practices, and US Short Code Campaign Compliance Overview, which includes best practices for completing your campaign brief.
For any questions, please contact your account manager.
Registering your use case for US Short Codes is required as one of the final steps in the Self service short code process.
To register your use case for US Short Codes, you need to complete the Create US short code campaign form, which contains the following sections:
- Enter information about your campaign in the Campaign information section:
Enter the information related to your campaign. - You can configure specific flows for content definitions in the Content definitions section:
Click Add new definition to add a new content definition.
Note: This information is mandatory and you need to add a content definition. - Select the check boxes corresponding to the carriers you want to reach with your campaign in the Carrier coverage section:
- Enter the customer care details in the Customer care section:
- Enter the URL for your company's terms and conditions in the Terms and conditions section:
If you do not have a URL you can enter a text version of your terms and conditions in the plain text field. - Enter the URL for your company's privacy policy in the Privacy policy section:
If you do not have a URL you can enter a text version of your privacy policy in the plain text field. - Enter the person in your organisation you would like Sinch to contact regarding this campaign in the Contacts section:
- Enter the email address for your compliance contact in the Compliance POC email section:
- Enter any attachments and notes that you want to share as part of the campaign registration in the Attachments and Notes sections:
Click Save Draft.
You are also given options to submit, cancel, edit or clone your short code campaign. - Click Submit to submit your short code campaign. The information you entered will be verified.
- If the information you have entered is successfully your use case will be successfully registered. If you are doing this process as part of the Self Service Short Code wizard then you will be returned to the wizard.
