Overview of Hosted Seat Packages (Premium, Preferred, Primer, Sinch Calling with Webex Basic, Standard and Premium)
Sinch (previously Voyant) offers three standard hosted seat packages, each one with its own bundle of services. The table below shows the major differences in these bundles:
| |
Premium |
Preferred |
Primer |
| Unlimited Local Calling |
yes |
yes |
yes |
| Unlimited Long Distance (US 48) |
yes |
yes |
|
| Call Logs |
yes |
yes |
yes |
| Call Forwarding |
yes |
yes |
|
| Shared Call Appearance / Busy Lamp Field |
yes |
yes |
|
| Speed Dial |
yes |
yes |
|
| Simultaneous / Sequential Ring |
yes |
yes |
|
| Voicemail |
yes |
yes |
|
| Mobile Application |
yes |
|
|
Premium and Preferred packages all come equipped with individual phone numbers (DIDs), E911 service, caller ID, 3-way calling, speed dial and call logs.
Sinch Calling with Webex
In addition to the more traditional hosted seat packages, we now offer a seat calling package bundled with Cisco Webex for a full collaboration suite called Sinch Calling with Webex.
Each package includes all the features of the Premium seat listed above. Below are listed some notable features:
|
|
Webex Basic
Chat and ad-hoc meetings
|
Webex Standard
Managers/Power Users
|
Webex Premium
Presenters
|
|
All Premium seat calling features with in/out calling
|
Yes
|
Yes
|
Yes
|
|
Supported operating systems
|
Windows, MAC, iOS, Android
|
Windows, MAC, iOS, Android
|
Windows, MAC, iOS, Android
|
|
Meeting durations
|
<40 mins
|
24 hours
|
Unlimited
|
|
Meeting capacity
|
100
|
100
|
1000
|
|
Personal meeting room
|
Yes
|
Yes
|
Yes
|
|
Message storage
|
2GB
|
5GB
|
10GB
|
|
Schedule meetings for PMR and Webex scheduler
|
Yes
|
Yes
|
Yes
|
|
Web guest experience
|
Yes
|
Yes
|
Yes
|
|
Video, desktop and application sharing
|
Yes
|
Yes
|
Yes
|
|
Persistent chat groups (spaces)
|
Yes
|
Yes
|
Yes
|
|
Call settings controls (CFWD, call center, etc)
|
Yes
|
Yes
|
Yes
|
|
Presence and availability status
|
Yes
|
Yes
|
Yes
|
|
Meeting Recording
|
Local
|
Local
|
Cloud
|
|
Outlook/Google calendar integration
|
|
Yes
|
Yes
|
|
Call-in numbers for meetings
|
|
Yes
|
Yes
|
|
Personal insights
|
|
Yes
|
Yes
|
|
Moderator controls
|
|
|
Yes
|
|
Remote desktop control
|
|
|
Yes
|
|
Webex Assistant
|
|
|
Yes
|
|
Recording and real time transcriptions
|
|
|
Yes
|
Account Level Features listed below are included at no additional charge with the purchase of a combination of any of the bundled seat packages above.
ACCOUNT FEATURES
- Basic Auto Attendant
- Dial-by-Name Directory
- Music on Hold
- Hunt Groups
- Main Company Phone Number
- Porting Services
- E911 registration services
- Corporate Directory
- National Directory Listing
- Robust Call Control
- Customer Admin Portal.
ADD-ONS AVAILABLE
- Personal Hosted Fax
- Shared Hosted Fax
- Call Recording
- Receptionist Console
- Call Center
- Personal Conference Bridge
- Standalone Mailbox
- Virtual Extensions
- Virtual Numbers
- Audio Conference
- Additional Auto Attendant
- Advanced Auto Attendant
- Toll Free Numbers
- Fax Line
Notes:
- Unlimited long distance is to lower 48 states. Calls to Hawaii and Alaska and calls within Hawaii and Alaska outside of their local area will incur usage charges.
- Add the Personal Conference Bridge product for additional cost to enable these features.
- Toll Free may include additional X cents/minute usage charges
- Primer is not intended for a person. Primer is intended for a common area (lobby, kitchen, etc.) You may not transfer calls from a Primer seat.
