Call Park / Call Retrieve

[Alexander_Mair]

Call Park and retrieve settings and functions the UCaaS telephone system.

 

There are multiple ways to support Call Park / Call Retrieve functionality depending on the device you use. The easiest method supported on all HP-Poly VVX x50, HP-Poly Edge E and all Yealink devices is the one-touch method. This is the default behavior setup for these phones. For these devices, this should be the way to use Call Park / Call Retrieve as other methods are unnecessarily complex.

Preferred Way - One-Touch Call Park / Retrieve

Go to the Call Park Notification section below to configure BLF lines for your phone, and make sure to set the Enable Call Park Notification setting to On for each phone.

To park an active call:

1. Press the BLF (busy lamp field) key of the user or parking spot you wish to park the call on.

To retrieve a parked call:

1. Press the BLF key holding a parked call to retrieve that call to your phone.

Older Method (Only use with Polycom VVX 30x/40x/50x/60x phones)

This method should only be used with the older series Polycom phones. The Call Park key is not configured on the newer devices.

To park an active call:

1. Place the call on hold, then one of the following actions:
   1. press the CALL PARK soft key (some devices).
   2. press the PARK soft key (most devices).
   3. dial *68.
2. The audio prompts will ask for an extension upon which to park the call.  Enter a valid extension and then the '#' key to park the call on that extension.

You can input any extension on your system, as long as it corresponds to an active non-Primer seat. If you press '#' without an extension, it defaults to the extension of the parking phone itself.

To retrieve a parked call:

1. Enter *88 from the phone.
2. Lift the handset or press the SPEAKERPHONE key to dial the number entered.
3. The audio prompt will ask you to enter the extension upon which the call is parked.  Enter it and the '#' key to make the parked call your active call.

 

 

Call Park Notification:

Each extension should have their Call Park Notification enabled:

1. Go to Locations and find the extension.
2. Press the EDIT icon to go to Manage Settings.
3. Navigate to the Call Control tab.
4. Open the Shared Line Appearance / Busy Lamp Field section.
5. Toggle the Enable Call Park Notification button to the On setting.

When this setting is active, a parked call on this device's extension will be noted on the display screen.

 

Call Park Settings:

There are settings for the contingencies involved in parking and retrieving calls:

1. Go to Locations and select All Locations.
2. Select the Call Park tab.

3. Alter the settings as you see fit:

   • Alternate Recall User: use the drop-down menu to select a seat in that location to send parked calls that have not been retrieved by the recall timer timeframe.
   • Recall To: this drop-down will define the recall pattern.
   • Ring Pattern for Recalled Calls: this drop-down will select a ring pattern for parked calls that have been recalled.
   • Recall Timer: this field can edit the length of time before a call park recall.
   • Alert Alternate Recall User Wait Time: this defines the time for an alternate recall user.