How to manage and use the announcement repository in the Customer Admin Portal
Announcement Repository
The announcement repository is a global location to place audio files that are used in various services, such as music on hold, call center greetings, or auto attendant announcements. You can find Audio File Specifications here.
- Filter Notification: The filters that have been applied to the data set below are listed in yellow on the ribbon.
- Upload Audio File Button: Use this button to upload an appropriate audio file with the correct specifications.
- Filter, Search, Refresh Buttons: These standard buttons will let you input a field to search the data in the widget, refine filter parameters, or refresh the data.
Upload File
If you have your file formatted properly, you can upload it in the FILE UPLOAD menu. Simply select the file from the local machine, choose the group you wish to add it to, and provide a new name.
You can also use the Text to Speech menu to create a vocalized message of your choosing.
- Select the group to place the file, Select the voice you'd like to use, and type out your message in the ENTER TEXT BELOW box.
- When you're satisfied with the script, use the GENERATE function to create the audio file. The file name will appear and you have the option of listening to the message right away. You can even change the voice, adjust the script, and GENERATE again.
- Once you are happy with the file, change the name to something that makes sense and UPLOAD.
You can watch this short video to learn about uploading files and using th text to speech capabilities:
Location Announcements Tab
This tab contains the announcements that are tied to specific locations. One location is SYSTEM, which is the global location, usable by all others.
