Why was my Toll-Free Verification rejected and ineligible for resubmission?

[Sabaah_A]

Each of the below are rejection reasons due to forbidden messaging categories and are therefore ineligible for resubmission for Toll-Free Verification.

Please note that in addition to Toll-Free Messaging content restrictions, any use cases that violates Sinch’s A2P Messaging in the United States & Canada - Disallowed Content policy are not allowed, regardless of number/sender type or destination country.

Rejection Category	Rejection reason
Content Violation - SHAFT - Sex - Not Eligible for Resubmission	Submission included content such as nudity, pornography, sex toys, or other adult content.
Content Violation - SHAFT - Hate - Not Eligible for Resubmission	Submission included speech that is hateful, profanity, violent, incites violence, or similar speech.
Content Violation - SHAFT - Firearms - Not Eligible for Resubmission	Submission included: Firearms, Ammo, Gun Ranges (Common for guns to be sold at Gun Ranges)  Firearms and accessories are not allowed on TFN, SC, or 10 DLC regardless of age gating.
Content Violation - SHAFT - Tobacco / Vape - Not Eligible for Resubmission	Submission included products such as: Cigarettes, Cigars, Tobacco Products (Chew, etc.), Vape, Vape Juice, or similar items
Content Violation - SHAFT - CBD/Marijuana - Not Eligible for Resubmission	Submission included products such as: Cannabis, Marijuana, CBD, THC, Hemp or similar items
Known Spam Campaign - Not Eligible for Resubmission	Spam/Fraud team has flagged the number/business/traffic for spam or fraud
Disallowed Content - Loan Marketing - Not Eligible for Resubmission	Submission includes mortgage, auto, student, personal, payday or other loans being marketed
Disallowed Content - 3rd Party Debt Collection - Not Eligible for Resubmission	Submission includes information around the practice of hiring a 3rd party agency or company to collect unpaid debts on behalf of a creditor.
Disallowed Content - Gambling - Not Eligible for Resubmission	Submission includes Casino/Casino apps, Betting/Sports picks or forms of gambling such as "Play to Win" schemes (playing various games, including slots, cards...etc.).
Disallowed Content - Sweepstakes - Not Eligible for Resubmission	Submission includes sweepstakes, contests, 50/50 raffles or other prize awards
Disallowed Content - Stock Alerts - Not Eligible for Resubmission	Submission includes information around stock, the stock market, and similar content.  No businesses that solely operate in stocks, investing, or cryptocurrency are allowed to send SMS traffic.
Disallowed Content - Cryptocurrency - Not Eligible for Resubmission	Submission includes Cryptocurrency, NFTs, Block chain and other similar currencies. No businesses that solely operate in stocks, investing, or cryptocurrency are allowed to send SMS traffic.
Disallowed Content - Risk Investment - Not Eligible for Resubmission	Submission represents a fiscal transaction where end users are promised a return on initial investment. Use cases in this category pertain to minimal effort for maximum and/or guaranteed financial gains. These categories in the telecoms industry produce high consumer complaints and are not permissible on carrier routes.
Disallowed Content - Debt Reduction - Not Eligible for Resubmission	Submission includes content about consolidating or reducing debt.
Disallowed Content - Credit Repair - Not Eligible for Resubmission	Submission includes content about repairing/improving credit
Disallowed Content - 3rd Party Lead Generation or Multi-Level Marketing - Not Eligible for Resubmission	Marketing messages must be truthful, not misleading, and, when appropriate, backed by scientific evidence in order to meet the standard held by the Federal Trade Commission's (FTC) Truth In Advertising rules. The FTC prohibits unfair or deceptive advertising in any medium, including text messages. Terms and Conditions and/or Privacy Policy pages states personal customer information is shared outside of the end business with Partners, Affiliates, 3rd Parties or other businesses that the mobile user has not directly opted in to receive SMS or have their information shared with, not only for Customer Care purposes but also for Marketing.  Any third-party use cases are strictly forbidden. Consent must be obtained by the end business directly from consumers. Consent cannot be given to one business and then transferred to another.
Disallowed Content - Federally Illegal Substances/Controlled Substances/Prescription Drugs - Not Eligible for Resubmission	Any federal illegal substances in the US and Canada. Any other substance classified as a controlled substance under US and Canada federal law, is prohibited via SMS. Including Schedule 1, 2, 3, 4 and 5 drugs: Heroin Lysergic acid diethylamide (LSD), 3,4-methylenedioxymethamphetamine (MDMA/Ecstasy) Methaqualone Peyote Hydrocodone/acetaminophen (Vicodin) Cocaine Methamphetamine Methadone Hydromorphone (Dilaudid) Meperidine (Demerol) Oxycodone (OxyContin) Fentanyl Dexedrine Adderall Ritalin Codeine Ketamine Anabolic steroids Testosterone Peptides Xanax Soma Darvon Darvocet Valium Ativan Talwin Ambien Tramadol Lomotil Motofen Lyrica Parepectolin Drugs that require a prescription: Offers for drugs that cannot be sold over-the-counter in the US/Canada are not allowed to send text messages on TFN, regardless if the business is a licensed professional.
Known Phishing Campaign - Not Eligible for Resubmission	Spam/Fraud team has flagged the number/business/traffic for phishing campaigns
High Risk - Fraud - Not Eligible for Resubmission	Spam/Fraud team has flagged the number/business/traffic for spam or fraud
High Risk - Deceptive Marketing - Not Eligible for Resubmission	Submission was assessed for deceptive marketing tactics such as: Deceptive Work-From-Home programs, Risk Investment Opportunities, Pyramid Schemes, “Get Rich Quick”, “Build Your Wealth” and “Financial Independence” offerings. Use cases in this category pertain to minimal effort for maximum and/or guaranteed financial gains. These categories in the telecom industry produce high consumer complaints and are not permissible on carrier routes.

[#2]

Unverified toll-free numbers (TFNs) and Pending Verification toll-free numbers (TFNs) are subject to industry-wide message blocking. Unverified toll-free numbers are TFNs that have not completed the toll-free sender verification process. Pending Verification toll-free numbers are TFNs where a verification request has been submitted, but the request is pending review and approval. 

Note: In the past it was possible to send messages from an Unverified TFN or Pending Verification TFN. However, as a result of industry-wide changes, all toll-free numbers, regardless of the use case, must be Verified to originate traffic.

UNVERIFIED toll-free numbers (TFNs) are subject to industry-wide message blocking, effective November 8, 2023.

PENDING VERIFICATION toll-free numbers (TFNs) are subject to industry-wide message blocking, effective January 31, 2024.

All toll-free numbers (TFNs) must be in a VERIFIED state in order to originate traffic.

Unverified TFNs and TFNs pending verification will be blocked with Sinch error code 64 “Blocked due to exceeded quota”. Please see Toll-Free Delivery Report Errors for a full list of Sinch Toll-Free error codes.