What information is required for Toll-Free sender verification?

[Meredith_W]

In order to complete Toll Free sender verification, you must provide information to help identify the message sender, as well as ensure that there are proper measures in place to send compliant traffic. The business information provided should be for the end-user business, i.e., the information of the business with which the customer is engaging. 

The following data is required for Toll-Free sender verification:

• Business Name* 
• Corporate Website*
• Business Address*
• Business Compliance Contact*
• Expected Message Volume
• Toll-Free Phone Number(s) to be Verified
• Use Case Category
• Use Case Description / Summary
• Confirmation/Welcome Message*
• HELP Message*
• Sample Production Message Content*
• Terms & Conditions URL
• Privacy Policy URL*
• Opt-in Description**
• Opt-in Details (include link to, image of, or scanned copy of opt-in, if applicable)**
• ISV/Reseller (Optional)
• Additional Supporting Details (Optional)

*All business information should correspond to the end business, i.e., the true sender of the message or content creator. See this article for more info: What business contact information should I provide for Toll-Free sender verification?

**A compliant opt-in process is required in order to verify your toll-free number. See this article for more info: What opt-in documentation is required for Toll-Free sender verification?

[#2]

Unverified toll-free numbers (TFNs) and Pending Verification toll-free numbers (TFNs) are subject to industry-wide message blocking. Unverified toll-free numbers are TFNs that have not completed the toll-free sender verification process. Pending Verification toll-free numbers are TFNs where a verification request has been submitted, but the request is pending review and approval. 

Note: In the past it was possible to send messages from an Unverified TFN or Pending Verification TFN. However, as a result of industry-wide changes, all toll-free numbers, regardless of the use case, must be Verified to originate traffic.

UNVERIFIED toll-free numbers (TFNs) are subject to industry-wide message blocking, effective November 8, 2023.

PENDING VERIFICATION toll-free numbers (TFNs) are subject to industry-wide message blocking, effective January 31, 2024.

All toll-free numbers (TFNs) must be in a VERIFIED state in order to originate traffic.

Unverified TFNs and TFNs pending verification will be blocked with Sinch error code 64 “Blocked due to exceeded quota”. Please see Toll-Free Delivery Report Errors for a full list of Sinch Toll-Free error codes.