Telegram bots are third-party applications that run inside Telegram. Users can interact with bots by sending them messages, commands and inline requests.
Here is an example what a Telegram bot can look like:
![Telegram bot journey.png Telegram bot journey.png](https://community.sinch.com/t5/image/serverpage/image-id/1237i1A45D5B6DD63951E/image-size/large?v=v2&px=999)
You can integrate a Telegram bot into your solution with all the social channels your customers are using, through the Sinch Conversation API.
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