Webchat is a channel that allows you to handle conversations coming in from customers through a widget placed on your web site. The Webchat channel is activated by default for all projects.
Only admins can connect channels in Engage.
To connect Webchat to Engage:
- Go to Settings > Project > Channels.
- Go to the My channels section
- Click on Se details under the Webchat section.
![webchat_channels_1_v2.PNG webchat_channels_1_v2.PNG](https://community.sinch.com/t5/image/serverpage/image-id/3462iA987230F16DDBE7C/image-size/large?v=v2&px=999)
In the weekday and time fields, define the time window during which Webchat is available to your customers.
Note: You can use a chatbot to answer your customers outside your opening hours, meaning that the channel can stay open even when human agents aren't available.
- In the text field, enter the message to send to your customer when they contact you outside of the availability window.
- Click Save.
That's it! You've just configured your Webchat channel. Now, let's test it.
To try out your Webchat channel:
- Go to Settings > Project > Promotion Tools and create a chip widget that includes Webchat.
- Go to the Widget editor section.
- Click the three dots
on the left side of the chip widget with Webchat enabled and select Direct Link.
![webchat2.PNG webchat2.PNG](https://community.sinch.com/t5/image/serverpage/image-id/2918i1184529C4F410A59/image-size/large?v=v2&px=999)
You will land on a blank page with a preview of the widget on the bottom right.
![webchat3.PNG webchat3.PNG](https://community.sinch.com/t5/image/serverpage/image-id/2917iA541F9BE25EBDBEF/image-size/large?v=v2&px=999)
- Click the widget to see the available channels and click the Webchat icon
and send a message to start a conversation.
![webchat4.PNG webchat4.PNG](https://community.sinch.com/t5/image/serverpage/image-id/2919iEC709322A46C578B/image-size/large?v=v2&px=999)
- Go to Customers > All customers and click on your conversation.
![webchat5.PNG webchat5.PNG](https://community.sinch.com/t5/image/serverpage/image-id/2921i701A7021873195FE/image-size/medium?v=v2&px=400)
You'll see you've successfully started your first Webchat conversation.
Next, embed your widget on your website or landing page to provide an entry point for your customers.