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Sinch’s goal is to engage businesses and consumers in a mutually beneficially relationship over text messaging. We believe that this is the backbone to growing the industry in a positive way and doing this correctly will drive adoption of business texting for everyone. To achieve this goal, it is imperative that we keep the industry clean to the best of our abilities and continue to provide value to the end consumer and this is why Sinch has updated its disallowed content policy.


The following categories have been attributed to be harmful or deceitful to the end consumer and cannot be run on any US Messaging Product (LN, TFN or SC):


High-Risk Financial Services
  • Payday Loans
  • Short Term- High Interest Loans
  • Auto Loans
  • Mortgage Loans
  • Student Loans
  • Debt Collection
  • Gambling/Sweepstakes
  • Stock Alerts
  • Cryptocurrency
Get Rich Quick Schemes
  • Deceptive Work from Home Programs
  • Risk Investment Opportunities
  • Multi-Level Marketing
Job Postings Exceptions permitted if the message sender is the one doing the hiring
Debt Forgiveness
  • Debt Consolidation
  • Debt Reduction
  • Credit Repair Programs
Illegal Substances
  • Cannabis and CBD
  • All Schedule 1 & 2 drugs
  • Tobacco and Vape
Profanity or Hate Speech  
Fraud or Scam  
Deceptive Marketing  
Lead Generation  All Affiliate Marketing must be carrier approved


Message senders are expected to enforce restrictions on their own networks to prevent onboarding these types of content at the intake source. Upon investigation, if determined to be a part of at least one of the categories above, Sinch will request that you stop sending the traffic. By sending traffic of this nature to Sinch, Sinch reserves the right to all, and not limited to, of the following actions: the suspension of sending rights for a provisioned phone number; restriction of high-throughput access; suspension of provisioning rights for new phone numbers; and/or suspension of all network services.


If you have additional questions, please don’t hesitate to contact Sinch.

Version history
Last update:
‎04-18-2022 05:22 PM
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