DB62 is a SMS 365, enterprise service status code meaning ‘Rejected by operator’ or ‘Out of coverage’, which indicates that the end-user is currently out of their network operator coverage zone or has been rejected.
Possible Reasons for a DB62 response
There are a number of reasons why the DB62 status code is returned, some of which along with the actions that should be taken, are detailed below:
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Category
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Description
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Action
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End User
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The end user is temporarily un-reachable as they are not correctly on their operator network.
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The end-user should ensure that there is sufficient network coverage available to their handset to receive SMS MT messages.
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End User
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The end user’s SIM card is full, and no further SMS MT messages can be delivered
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The end user should ensure that any unwanted SMS MT messages are removed to resume SMS MT delivery.
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SMSC
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MT messages which return a DB62 response can be escalated to the Service Desk for further clarity, if the MT message was submitted with a handset acknowledgement request.
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Raise a single user issue (SUI) ticket to the Service Desk (SD), detailing the OrderID, MSISDN and date/time the MT message was sent, so that the SD team can investigate.
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