Suggested actions use built in functionality of their device to support actions outside of the message. Suggested Actions include dialling a number, sharing or viewing location or url and creating a calendar event.
When a user taps a Suggested action button information is posted back to Sinch for to enable customers to understand actions taken by users.
The text in a suggested action button can be up to 25 characters long.
Does tapping on a Suggested Action button turn a message into a conversation?
No, tapping on a Suggested Action button does not create a conversation. A conversation is only created when a customer sends a message back to the brand by typing in a message or tapping a Suggested Reply button.
What are Suggested Reply Buttons?
Suggested replies make it easy for a user to reply to a message without typing. When they tap the button, a message is sent back to business.
The text in a suggested reply button can be up to 25 characters long.
How many suggestion buttons can I send at once?
Up to 11 actions can be sent at one time. When the next message is sent the list of actions will disappear.
