Updates - UCaaS and Cloud Business Fax
Coming soon: Enhanced Call Center Reporting
We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!
CAP password rules help info has been updated
The Customer Administration Portal password rules help text will be updated to reflect a change:
Fixes - UCaaS
Fixed issue on device swaps for hoteling
Fixed an issue where the Guest buttons on phones were not being re-applied when a new device was swapped onto a seat that had hoteling active.
Fixed issue on device swaps for call center
Fixed an issue where the Agent buttons on phones were not being re-applied when a new device was swapped onto a seat that had call center features active.
Fixed issue on BLF creation for Sinch Calling with Webex seats
When a user is provisioned for only the Sinch Calling with Webex client and no desk phone, creating Busy Lamp Field (BLF) entries was not being allowed. This has been fixed.
Fixed an issue where failed sent faxes could not be deleted
If a fax failed to be sent, the entry could not be deleted in the fax account list. This has now been fixed.
Fixed issue where a user was not being listed in call recording assignment list
Fixed isolated issue that was sometimes causing a specific user to not be listed in the drop down of available users to assign call recording to.
Fixed issue with editing user level settings for large customer accounts
Fixed an issue for large enterprises that was causing user level settings to not load so they could be updated.
Fixed Hosted Fax/Cloud Business Fax email issue
Fixed an issue where a user would get multiple fax delivered emails when using email-to-fax and sending to multiple numbers in the To field.
