Our UCaaS product team has developed a new desktop app called officeXtend to compliment the latest mobility clients in your unified communications service. Subsequently, the Voyant Connect desktop app will reach end of life on September 15 — with best-effort support for any parts which continue to work after this date.
Effective today, August 31, 2022, you will need to download the new officeXtend desktop application and follow the installation instructions included in the user guide. Once installed, logout of the Voyant Connect desktop apps only (not mobile), then log back into the new desktop app.
Download officeXtend and view user guide
You will notice a different color scheme and a brand-new look, but basic functionality is consistent with the prior version.
The key functions you rely on today are available in the new desktop app, including basic calling, call transfer, attended transfer, 3-way calling, in-call statistics, do not disturb functionality, and standard in-call options (such as hang up, mute, hold, transfer, and conference).
Internal group chat is now synchronized between your mobile and desktop apps and SMS/MMS will also be supported with registered brands and campaigns.
In addition, the desktop app will allow for configuration of anonymous call rejection, call forwarding, simultaneous ring, call waiting, caller ID blocking, automatic callbacks, call anywhere, and voicemail management. For call centers, agents will be able to login/logout and change availability status.
In this first version, the following features are not supported in the application: remote office, unified messaging, number of rings before routing to voicemail, message deposit settings, team telephony (busy lamp field or BLF), in-call options such as call park, start/stop recordings, and call idle menu items (call park retrieve and call pull). However, many of these configurations and options can still be set in the customer portals. Some calling options can be done using * codes in this version. Development is underway and future updates will enhance the solution.
We are notifying private label partners, agents, and end customer admins of these changes today and would appreciate your feedback on any issues you encounter. Your input will help us continue to improve the app and better serve our clients.
Please share any concerns with support@inteliquent.com.