On April 7, 2025, the Customer Administration Portal was updated with enhancements and fixes.
Updates - UCaaS and Cloud Business Fax
Reminder - Coming soon: Enhanced Call Center Reporting
We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!
Added Cloud Business Fax Virtual Number product
A new virtual number product has been added specifically for Cloud Business Fax services. This product is used when a service is cancelled but you wish to retain the number, or you have spare numbers that you want to hold on your account that are not used for any services. The numbers will show in your portal in the new Cloud Fax Virtual Number section and are billed at a much lower rate.
Contact support if you would like to assign one of these numbers to a new service.
Improve fax portal latency
Improvements have been made to decrease the latency between when a fax is received and when it’s available in the Customer Administration Portal.
Fixed an issue where after a E911 address update, the location was not updated on the map
When updating the E911 address for a user, the main location map was not reflecting the updated location properly. This issue has been fixed.
Updated after hours menu text for Auto Attendants
Improved the readability of the text description for the After Hours menu when creating menus for an Auto Attendant.
