Contact Us
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Technical Support and Network Operations
Technical Customer Support
MACD and Repair
Contact for provisioning needs, technical issues or service impacting concerns for Voice, SIP Trunking, and Fax Services for all Enterprise and Private Label Customers.
Hours: 7am –7pm Central Time | Monday - Friday
Ticketing: [email protected]
Phone: 866-629-8200 | Option 1
Network Operations Center (NOC)
Data and Managed Services
Contact for technical issues and out-of-service conditions for UCaaS Voice and Data services.
Hours: 24x7x365
Ticketing: [email protected]
Phone: 866-629-8200 | Option 1
Account Management
Customer Success
Non-Repair Support
Service costs, invoice Inquiries, portal assistance & training, general account inquiries and escalations.
Hours: 7am –6pm Central Time | Monday - Friday
Ticketing: [email protected]
Porting and Number Management
Number Administration and Porting Team (LNP)
Porting Assistance
For general status, clarification, or disputes related to Port-In orders, please add a note to the order in the portal and upload any supporting documentation. The LNP team will review your request promptly and respond through the notes section.
Hours: 7am –6pm Central Time | Monday - Friday
Ticketing: [email protected]
Phone: 866-629-8200 | Option 2
Billing and Payments
Billing team
Contact for assistance with payments and billing inquiries.
Hours: 7am –6pm Central Time | Monday - Friday
Ticketing: [email protected]
Phone: 866-629-8200 | Option 3
