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Technical support and network operations

 

 

Network Operations Center (NOC)

 

Contact for technical issues and out-of-service conditions for service provider solutions.

Live technical support, urgent repair issues, and level 1 NOC:
866-388-7258, option 2
24x7x365

Ticketing:
Open a ticket

Don’t have a portal login yet? Email us at clientservices@inteliquent.com.

 

 

Service provider support

 

Contact customer support for non-repair or non-technical assistance such as call detail records (CDR), billing and invoicing inquiries, customer portal assistance, training, general account assistance, and escalations.

Live assistance:
866-388-7258, option 4
7 a.m.–5 p.m. Central Time, Monday–Friday

 

 

Enterprise and private label partner support

 

Contact for provisioning needs, technical issues or service impacting concerns for UCaaS, SIP trunking, fax and data services.

Live technical support:
866-629-8200, option 1
7 a.m.–7 p.m. Central Time, Monday–Friday

Ticketing:
support@inteliquent.com

Urgent repair issues:
Email support@inteliquent.com and call 866-629-8200 to ensure immediate attention.

 


 

Porting and number management

 

Number porting and ordering team for service providers and enterprises

 

Contact for assistance with orders in progress and help submitting orders.

Live Assistance:
866-388-7258, option 3
7 a.m.–6 p.m. Central Time, Monday–Friday

Order Submission:
Submit an order

 

UCaaS number administration and porting team

 

Contact for provisioning needs, technical issues, and service impacting conditions for UCaaS and data services.

Live Assistance:
866-629-8200, option 2
7 a.m.–6 p.m. Central Time, Monday–Friday

Ticketing:
LNPOrders@voyant.com

 


 

Billing

 

 

Customer support team for service providers

 

Contact for assistance with invoices, payments, and billing.

Live Assistance:
866-388-7258, option 4
7 a.m.–5 p.m. Central Time, Monday–Friday

Ticketing:
ClientServices@inteliquent.com

 

 

Billing team for UCaaS, SIP trunking, fax, and data

 

Contact for assistance with invoices, payments, and billing.

Live Assistance:
866-629-8200, option 3
7 a.m.–6 p.m. Central Time, Monday–Friday

Ticketing:
Billing@voyant.com

Version history
Last update:
‎11-04-2024 02:46 AM
Updated by: