For information about Sinch SLAs, please refer to the Messaging Service Level Agreement (SLA).
Important Notes:
- These SLAs are only for customers with a service contract.
- We do not have SLAs for online (cloud/self-sign up customers). If you are an online customer, to contact support you can create a support ticket using our ticket portal (https://tickets.sinch.com/). Be rest assured that we will always endeavour to support your request as quickly as possible.
Stefan Skedeback, Director of Global Support
