For information about Sinch SLAs, please refer to the Messaging Service Level Agreement (SLA).
Important Notes:
These SLAs are only for customers with a service contract.
We do not have SLAs for online (cloud/self-sign up customers). If you are an online customer, to contact support you can create a support ticket using our ticket portal: https://support.sinch.com/. Be rest assured that we will always endeavour to support your request as quickly as possible.
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