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How to navigate to Access Keys?

lmartella
Occasional Contributor

Access Keys used to be under Settings (left nav) in my dashboard.  However, when I went there today, there is no Access Key information.  I only see the following:

Settings

- Notifications

Identity and Access

- User Profile

 

Has the location moved? 

3 REPLIES 3

Shahzad_Ismail
Community Manager
Community Manager

Hi Lori,

We think you may be using the newbeta version of our Customer Dashboard where the Access Keys have been moved to a different location on the UI.

 

To view your access keys on the Beta version, click your profile icon in the top right corner of the page, then click Access Keys: 

 

Dashboard Beta Access Keys.jpg

 

If you are still experiencing issues then please contact Sinch Support who will be able to assist you further.

Thanks and kind regards, 

 

Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch

lmartella
Occasional Contributor

I don't have that option either.  My Profile menu looks like your example, except it's missing Access Keys.

 

I left the beta version and returned to the Legacy version and can now see them under Settings.  

 

Ok glad to hear that you can now access them. The Dashboard team will investigate why this issue occurred to ensure that it does not happen again.

 

Kind regards,

Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch