Call is not getting initiated in terminated state.

[himanshu]

Cannot initiate call if app is in closed state in iPhone.
If app is in background, i am receiving call but if app is in closed state then notification is received from server but call is not getting initiated.

[Roland_Ian]

Hi Himanshu,

Sorry to hear you are having issues, 

Please ensure you are 

• Using the latest SDK   https://developers.sinch.com/docs/in-app-calling/sdk-downloads/
• Set up push correctly for iOS https://developers.sinch.com/docs/in-app-calling/ios/push-notifications-callkit/
• Have tested the functionality with our sample applications included with the SDK. In this case SinchCallKit

Top Tips

Check the debug area / Console in XCode for the incoming push payload. (example below)

2023-03-23 13:25:20.162672+0100 SinchCallKit[336:7799] [AppDelegate] didReceiveIncomingPushWithPayload: {
    aps =     {
        alert =         {
            "loc-key" = "SIN_INCOMING_CALL";
        };
    };
    sin = "{\"domain\":\"mxp\",\"flags\":0,\"public_headers\":{},\"session_id\":\"XXXXXXXXX-F4E9-XXXX-BE44-XXXXXXXXXXX\",\"timestamp\":1679574319,\"type\":1,\"user_id\":\"test_user\",\"version\":4}";
}
2023-03-23 13:25:20.162733+0100 SinchCallKit[336:7795] [push] -[PKPushRegistry pushRegistry:didReceiveIncomingPushWithPayload:forType:withCompletionHandler:]
2023-03-23 13:25:20.163340+0100 SinchCallKit[336:7799] [SINCallKitMediator] reportNewIncomingCallToCallKit: ckid:XXXXXXXXX-D3FE-XXXX-97DD-XXXXXXXXXXXXX callId:XXXXXXXXXX-F4E9-XXXXX-BE44-XXXXXXXXXXXXXX
2023-03-23 13:25:20.189542+0100 SinchCallKit[336:7634] [AppDelegate] handlePushNotification -> createClientIfNeeded()

Should you face further issues and require more clarification, may I suggest you open a ticket via our portal:  https://tickets.sinch.com/plugins/servlet/desk/portal/31.

Please include call-ids so we can troubleshoot in detail for you.

[Shahzad_Ismail]

Hi Himanshu,

If the above information helped you solve your issue - please mark the response above as an Accepted Solution by clicking the Accept as Solution button below the above post.

Thanks and kind regards,