Sinch Chat - Welcome Screen & Send Message

[Charlien]

Hi 

Is there a way to disable the welcome screen and send message input and have the webchat initialize straight to the main flow when a user clicks on the widget to start the webchat?

Thanks

[Sam_Williams]

Hello, thank you for reaching out!

The Web Chat SDK for Sinch Chat does have several configuration parameters that can be used to customize your solution. I will reach out to the product team to confirm, but the initialScreenConfig parameter may provide customization options that are relevant to your issue.

Once the product team responds, I'll record any additional relevant information in a response to this post or in a direct message, depending on the content. Please let us know if you have any other questions.

Thank you again!

[Sam_Williams · Accepted solution]

Hello again!

I have confirmed with the product team that the initialScreenConfig parameter should provide the customization options you require. Specifically, setting enabled to false. Below is an example provided by the team:

SinchSdk.Chat.mount({
  ... // other configuration parameters 
  initialScreenConfig: { enabled: false } 
});

Please let us know if you have any other questions. Thank you!

[Charlien]

Thanks Sam, appreciate the assistance and solution.